Consumer law and faulty goods

  • How do I complain about a faulty product?

    If the company won't help over the phone, write a complaint letter and send it to the company's head office. (If it needs to go to a local office, it'll be passed on.) Send all letters by recorded delivery, so you can prove they received it, and always save a copy..

Who is responsible if a product is faulty?

If the product you sold turns out to be faulty — or doesn't look or work as advertised — within the timeframe of the legal guarantee, you are responsible for this

In some countries this can also be the case if you are the manufacturer or importer

When can your customer claim redress?

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