Control systems performance management

  • What is control in performance management?

    Performance control is defined here as 'the process of monitoring performance, comparing it with some standards, and then providing rewards and adjustments' (see Ouchi 1977: 97)..

  • What is the control theory of performance management?

    Control theory helps in performance management by evaluating the output of the system for its consistency with pre-defined sets of parameters.
    In case of any kind of deviation, it will be adjusted by the controller in the system.
    This model is popularly known as the Cybernetic model (Barrows & Neely, 2012).Dec 2, 2016.

  • The key components of a performance measurement and control system include:

    1. Setting realistic expectations that are measurable
    2. Thinking through how to continuously capture measuring information
    3. Developing strategies and tactics capable of accomplishing clearly defined expected outcomes
  • Control theory helps in performance management by evaluating the output of the system for its consistency with pre-defined sets of parameters.
    In case of any kind of deviation, it will be adjusted by the controller in the system.
    This model is popularly known as the Cybernetic model (Barrows & Neely, 2012).Dec 2, 2016
Setting realistic expectations that are measurable.Thinking through how to continuously capture measuring information.Developing strategies and tactics 

Are performance management and management control systems a holistic study?

1

Introduction Performance management and management control literature has often suggested the holistic study of management control systems (MCSs) rather than simplistic study designs that ignore important interrelations in the empirical setting (Abernethy and Brownell, 1997; Ahrens, 2017; Chenhall, 2003; Fisher, 1998; Otley, 2016)

A comparison of the three top-ranked textbooks requires first a description of the underlying schools of thought. Therefore, Se…

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