Customer relationship management exam questions

How do you assess customer relationship management?

We will cover not only how each part of the process can be completed with a CRM tool but also who is responsible for each step.

How is customer relationship management done?

This is how to measure CRM Effectiveness:

1. Rate of renewal
2. Close rates
3. Customer retention
4. Net promoter score
5. Customer turnover
6. Average time to resolution
7. Average number of follow-ups per issue
8. Referrals

What are the questions asked in CRM interview?

CRM can be achieved by: finding out about your customers' purchasing habits, opinions and preferences. profiling individuals and groups to market more effectively and increase sales. changing the way you operate to improve customer service and marketing..

What is customer relationship management about answer?

Contents: .

1. Introduction,
2. Basic Concept of CRM,
3. The Customer Service/Sales Profile,
4. Customer Relationship,
5. Planning and implementing CRM projects,
6. Developing, managing and using customer-related databases,
7. Managing and Sharing Customer Data,
8. Tools for Capturing Customer Information,
9. E-Commerce: