What does customer relationship management involve quizlet

  • 3 types of CRM
    It should encompass marketing, customer support, sales, and sales partner management—really any solution that helps you sell more, improve the customer experience (CX), and boost customer retention and loyalty.
customer relationship management- involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.

What is customer management philosophy?

Involves managing all aspects of a customer's relationship with an organization

A management philosophy according to which a company's goals can be best achieved through identification and satisfaction of the customers stated and unstated needs and wants

How can you find the most valuable customers?


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