Customer service management template jira

Can Jira be used for Service Management?

Jira Service Management is designed to help you unlock high-velocity teams by 1) empowering every team to deliver great service fast, 2) bringing visibility to work, and 3) accelerating the flow of work between development, IT, and business teams..

How do I create a customer in Jira Service Management?

To add a customer:

1. From your service project sidebar, go to Customers
2. Select Add customers
3. Enter the customer's username or email.
Separate customers by commas to bulk add multiple customers at once.
4. Select Add

What are templates in Jira?

Jira Software comes with a variety of project templates to help teams get set up quickly by creating projects tailored to a specific team or use.
These templates include pre-configured issue types, workflows and other features relevant to their type.
Learn more about creating a project using templates..

Set up an open portal

1. From the top right of your screen, select Settings ( ) \x26gt; Products
2. Under Jira Service Management, select Customer access
3. Select Allow customers to create accounts
4. Select Customers can access and send requests from the portal without logging in
5. Select Save

Set up your ITSM project

1. Create your project using the IT service management template
2. Brand your portal so users know they're in the right place
3. Set up email requests so users can email requests directly to your project
4. Set up services
5. Invite your team to your service project by adding them as agents