Materi customer relationship management ppt

How to manage customer relationship?
Importance of CRM CRM helps the organization to identify customer needs and re-focus its strategy to serve his better.
It helps the company to archive business growth through development edge and excellence.
Some of the major issue it address are:  Identify customer needs..
What is the process of customer relationship management?
CRM is the entire philosophy that combines a marketing concept. with a business strategy on how to effectively manage customer relationships.
The. centre and also the object of interest is the client and their needs, including its safety. in relationship with a company..
Why is CRM important in PPT?
The CRM process is a strategy for keeping every customer interaction personalised and meaningful that consists of five main steps.
A customer relationship management system (CRM system) provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers..
Traditional CRM, short for Customer Relationship Management, is a system that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.
Its goal is to improve customer service relationships, retain customers, and drive sales growth.

How to manage customer relationship?