Data acquisition hardware problem dexis

Does DEXIS have a warranty?

The functionality of your Dexis sensor is important to your practice’s production.
Therefore we cover all of our Dexis sensor repairs with a standard 30-day parts and labor warranty.
We also offer the option of extending to a full 1 year warranty.
Here is a brief list of a few error codes you may be experiencing with your broken Dexis sensor.

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Does DEXIS imaging need to be uninstalled?

Dexis Imaging will need to be uninstalled from the PC before the sensor will become usable for other imaging software.
Check to make sure GXPicture drivers are installed and that the sensor icon in the system tray is green.
If GXPicture is not installed, please reference the article Integrating Gendex/Dexis/KaVo Sensors and Cameras.

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How do I contact DEXIS technical support?

Contact Us Remote Support 888.88.DEXIS United States Remote Assistance DEXIS™ Technical Support Specialists use the latest screen-sharing technology to view, control and resolve software issues remotely.
A Technical Support Specialist will walk you through the remote assistance process.

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Under Windows 2000

Go to the Control Panel (Start>Settings>Control Panel) and open "Add New Hardware." When this window opens, click Next.

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Under Windows 98 Or Windows Me

Go to the Control Panel (Start>Settings>Control Panel) and open "Add New Hardware." The open window will instruct you to close any open programs.
Do this and then click Next.

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Why is my DEXIS sensor not working?

Make sure you have the correct monitor settings.
This is likely caused by an incorrect data path to the network data store.
Dexis Sensor Repair Click Here To Repair Your Dexis Sensor We offer Dexis sensor repair services for broken and malfunctioning Dexis Classic, Dexis Platinum dental x-ray sensors and the Dexis PCMCIA Card, and DexUSB box.


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