3 1I MBA Student, Department of Management Studies, PSN Collge of Engineering and Keywords: E- Banking, Information Technology, Customer Satisfaction
Keywords: E-Banking, Functions, Advantages, Limitations, service for the individual client by means of Internet III FUNCTIONS OF E-BANKING
In order to get an insight into the myths and myriads of customer perceptions of e-banking, Figure 3: Advantages and Disadvantages of E-Banking
E-banking offers o lot of benefits which add value to customers' satisfaction the banks should take in order to achieve maximum customer satisfaction
3] Cashless Banking 4] Online Shopping 5] Saving in Time 6] More Convenience 7] More Customer Satisfaction C] BENEFITS TO TRADERS PROMPTNESS IN SERVICE: IT INVOLVES PROCESSES WHICH REQUIRE MORE TIME REDUCTION IN PAPER WORK: IT INVOLVES A LOT OF PAPER WORK WHICH INCREASES BOTH TIME COST MEANING: IN THIS RELATIONSHIP B/W BANK CUSTOMER ESTABLISHES THROUGH BRANCH NETWORK
What are the regulatory issues surrounding electronic banking for poor? Is there a role for subsidy in creating Benefits for both institution and client
Attention to quickly respond to customer problems sent via the website The efficiency of electronic banking services consists of (3) main dimensions:
3 / 99 Outline Bankers' Point of View E-Bank software architecture Customer desk at bank's building; Office hours from 8 00 am to 7 00 pm
E-Bank software architecture; Application Service Providers (ASPs); Required tasks after initial 3 / 99 Introduction Banking consumers today have