Online banking has a lot of benefits which add value to customers' satisfaction in Keywords: E- Banking, Information Technology, Customer Satisfaction
H2: e-banking leads to having a competitive advantage in the different The first bank to reach three million online banking customers was the Bank of
“Application of electronic technology towards transfer of funds through Benefits to Banks; Benefits to Customers; Benefits to traders; Benefits to Govt PROMPTNESS IN SERVICE: IT INVOLVES PROCESSES WHICH REQUIRE MORE TIME REDUCTION IN PAPER WORK: IT INVOLVES A LOT OF PAPER WORK WHICH INCREASES BOTH TIME COST CHECK ON FRAUDS OR ERRORS: IT DOES NOT PROVIDE COMPLETE CHECK ON BANKING TRANSACTION MEANING: IN THIS RELATIONSHIP B/W BANK CUSTOMER ESTABLISHES THROUGH BRANCH NETWORK