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  • How do I email Air Canada claim?

    Submit your formal claim
    Once you have completed the applicable claim form in full, send it with your supporting documents to: cargo.claims@aircanada.ca.
    To ensure the timely processing of your formal claim, please do not submit Intent to Claim forms to this email address.

  • How do I contact Air Canada emergency?

    For support before, during, or after your travel, please use our Contact Form.
    Before calling us, explore our Manage Your Booking page and check if our practical online tools can solve your issue.
    Call us toll-free at 1-800-296-3408.

Email us your completed form or your medical certificate at acmedical@aircanada.ca or fax it to 1-888-334-7717 or 514-828-0027: Make sure the subject line of your email contains your date of travel (day/month/year), family and first name, and Booking Reference, e.g. 26/SEPT/2020, Jones, Mary, N3EI4E.
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