eu passenger rights (multi lang.)
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Passenger rights in the EU
The aim of EU’s passenger rights legislation is to empower and protect European consumers There are ten core EU passenger rights common to all modes of transport (see Table 1) Table 1 – Ten Core EU Passenger Rights 1 Non-discrimination in access Protection against direct or indirect discrimination based on |
Are passengers aware of the EU's passenger rights framework?
In a 2014 Eurobarometer survey on passenger rights 31 % of passengers responded that they were aware of the EU’s passenger rights framework and 35 % of respondents indicated that they had already submitted a complaint after experiencing transport disruption4.
Why is the European Commission seeking public views on passenger rights?
The European Commission is seeking the public's views in order to consolidate and simplify the EU's laws on passenger rights, drawing lessons from the COVID-19 pandemic and make it more fit for future crises. Today, the European Parliament took the final step to modernising rail passenger rights within the EU.
What are passenger rights based on?
Passenger rights are based on three cornerstones: non-discrimination; accurate, timely and accessible information; immediate and proportionate assistance. The following ten rights that stem from these principles form the core of EU passenger rights:
Do Eu air passenger rights apply?
With regard to traveling within the European Union, EU air passenger rights apply if you meet the following criteria: Your flight is within the EU and operated by either an EU or non-EU airline If your flight arrives in the EU from outside the EU and is operated by an EU airline
Objectives
EU legislation on passenger rights seeks to ensure that passengers enjoy a harmonised minimum level of protection, irrespective of the mode of transport used, with a view to facilitating mobility and encouraging the use of public transport. europarl.europa.eu
Results
The EU has over time adopted a body of rules designed to protect passengers, irrespective of the mode of transport they use. These rules build on previous legislation on the protection of consumers and package holidays and on the applicable international conventions, the Charter of Fundamental Rights and the relevant national provisions. However, t
Response to The Covid-19 Crisis
The spread of COVID-19 prompted the Commission to adopt Interpretative Guidelines on EU passenger rights regulations in the context of the developing situation with COVID-19 on 18 March 2020, in which it recalled that passengers have the right to choose between reimbursement and rerouting. On 13 May 2020, the Commission adopted a further recommenda
Role of The European Parliament
Parliament has always been a strong advocate of passenger rights irrespective of the mode of transport used. Its main aim is now to ensure that the texts adopted in recent years are properly applied. Parliament has therefore called for more readily comprehensible rules, the provision of clear and accurate information to passengers before and during
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EU passenger rights are comprehensive but passengers still need to
31 oct. 2018 It can be as little as a €3 voucher for refreshments at the airport or a bottle of water offered on a train delayed for several hours. PRMs do ... |
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Commission Notice — Interpretative Guidelines on Regulation (EC
15 juin 2016 — if several flights are available with comparable timings passengers having the right to re-routing should accept the offer of re-routing made ... |
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Special Report 15/2021: Air passenger rights during the COVID-19
30 mars 2021 With regard to the air passenger sector the air passenger rights regulation |
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INCEPTION IMPACT ASSESSMENT Rights of passengers in
22 déc. 2016 The EU legislation on passenger rights applies to the following ... Also several rail companies provide coach services which are accessible. |
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Alternative Dispute Resolution in the Air Passenger Rights sector
(4) Air Passengers Rights Report 2011 – “In the aftermath of the Volcanic Ash Language and translation ... even may accept several other languages de-. |
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Regulation (EU) No 1177/2010 of the European Parliament and of
24 nov. 2010 Carriers should provide for the payment of compensation for passengers in the event of the cancellation or delay of a passenger service based on ... |
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European Commission
In addition to ECC-Net several other types of organisation offer free assistance to consumers seeking redress from airlines |
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Regulation (EC) No 1371/2007 of the European Parliament and of
23 oct. 2007 on rail passengers' rights and obligations. THE EUROPEAN PARLIAMENT AND ... official languages of the European Union institutions and made. |
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Regulation (EC) No 1371/2007 of the European Parliament and of
23 oct. 2007 on rail passengers' rights and obligations. THE EUROPEAN PARLIAMENT AND ... official languages of the European Union institutions and made. |
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Regulation (EU) 2021/ of the European Parliament and of the
17 mai 2021 (3) Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers' rights and. |
