ingenico iwl250 menu
INGENICO iCT 250 INGENICO iWL 250
QUICK REFERENCE Review this Quick Reference Guide to learn how to run a sale settle your batch and troubleshoot terminal responses |
Ingenico iWL250
Specifications Payment Options: Diners American Express Discover/NOVUS JCB MasterCard VISA Getting Started SIM Installation (Optional GPRS modem required) Remove the battery cover and slide the SIM card into the slot marked “SIM” with the copper connectors face down as shown below Loading Paper |
IWL200 series
PLEASE NOTE: When cancelling out of this menu after performing the test the handset will verify its assignment to the base Try to keep the base at least 4 metres away from metal objects such as mirrors kitchen fittings and equipment and metal doors DO NOT let such objects come between the base and handset |
Quick Start Guide
To access the Totals sub menu: 1 Press the MENU key until the SYSTEM MENU is displayed 2 Press ENTER to select Totals 3 End-of-Day-Banking will be highlighted; press ENTER to select 4 Key in your supervisor code and press ENTER or swipe your supervisor card (Follow the display prompts or refer to the User Guide ) |
What is Ingenico iwl250?
Ingenico iWL250 As the industry leader in payment technology, Ingenico ofers solutions that maximize security and performance, while adding real value for retailer and consumers alike. Fully EMV and PCI PTS V2 and V3 certified, Ingenico’s iWL series delivers dependable mobile solutions to conquer your most exacting payment challenges.
How does the Ingenico iwl2xx work?
The Ingenico iWL2xx is a portable product that uses Bluetooth Short Range Radio to communicate between the handset and the base. The handset, when off the base, is powered by a battery, which re-charges when the handset is put back on the base.
What does the symbol on Ingenico products mean?
Ingenico products present the symbol for the marking of electrical and electronic equipment as required by the WEEE Directive. The crossed through wheeled bin printed on the product provides information about the requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE separately.
How do I contact Ingenico?
To ensure that the product is collected and recycled with respect to the environment, you must contact your supplier (contact the Ingenico local ofice or the commercial head ofice in charge of your country at www.ingenico.co.uk via the Contact Us page). The abandonment or uncontrolled disposal of waste can harm the environment and human health.
CONTENTS
QUICK REFERENCE Review this Quick Reference Guide to learn how to run a sale, settle your batch and troubleshoot terminal responses. merchantservices.chase.com
SOFTWARE SECURITY
The software on this terminal has been secured. This will protect it from both inadvertent overwriting and malicious tampering. If you need help with changes or updates, please contact a representative at our service desk. merchantservices.chase.com
KEY FUNCTIONS
Press the keys beneath the display to navigate your terminal’s menus. merchantservices.chase.com
BEGIN A SALE
Press [0] and enter the amount of the transaction. Pass the device to the customer. For magnetic stripe payments, the customer should swipe their card, and then specify credit or debit. (Note: Debit cards must be swiped.) For smart chip card payments, the customer should insert their card and leave it inserted for the entire transaction. If the c
BEGIN OTHER TRANSACTIONS
Press [Enter] and then use the hot keys to navigate to the type of transaction you wish to perform. merchantservices.chase.com
BATCH REVIEW
Press [#] and then select Reports. Choose whether you would like a detail or summary report, and then specify whether you would like the report printed or simply displayed on the terminal. TIP ADJUSTMENTS Press [Enter] and select Tip, if tip processing is enabled. Refer to this section to find and begin the transaction or function you wish to use
TRANSACTION TYPES
Your transactions must be “settled” daily. Read this section to ensure the settlement process operates smoothly. merchantservices.chase.com
ABOUT SETTLEMENT
A Settlement operation is used to close the current batch and open a new batch for logging and accumulating transactions. Your Ingenico terminal uses a Terminal Capture System (TCS), meaning it stores transactions throughout the day and sends batch totals of sales and refunds to the host (Chase) after the close of business. merchantservices.chase.com
1. Manual Settlement
If your terminal is set to manually settle, press [Enter] and select Settlement from the main menu, then follow the prompts displayed. merchantservices.chase.com
CONTACTLESS PAYMENTS
Your Ingenico terminal automatically accepts contactless payments. Your customers can tap or wave their contactless form factors (cards, fobs, mobile phones, etc.) on or near the device to submit account information to the terminal, removing the need to swipe, insert or manually key. During a sale transaction, the terminal will display the “Insert/
SMART CHIP CARD TECHNOLOGY
Your Ingenico device also supports smart chip card technology. A chip payment card looks just like a magnetic stripe card with a chip in addition to the standard magnetic stripe on the back of the card. What you see on the card is not the actual microchip, but a protective overlay. The microchip provides an additional level of authenticity for the
AVAILABLE TRANSACTION TYPES
Your terminal supports various transaction types. Refer to this section for information on what transactions are available, when to use them, and how to begin the transaction. * Purchase and Commercial cards are supported for this transaction type. AVAILABLE TRANSACTION TYPES Your terminal supports various transaction types. Refer to this se
CLERK/SERVER MANAGEMENT
Accessible through the Admin menu, clerk/ server manage ment allows you to manage IDs and passwords. Press [#] to access the Admin menu. merchantservices.chase.com
ADD ID
Adds new clerks or servers to your terminal. You will be prompted to create an ID and a password, if enabled, for each new clerk/server. merchantservices.chase.com
DELETE IDs
Removes all or a single clerk/server from the terminal. merchantservices.chase.com
PRINT ID LIST
Prints a report of clerks/servers currently signed on. merchantservices.chase.com
AUTO ADD CLERK
This feature allows you to automatically add new clerks/servers during a transaction. If you toggle the feature of, then the terminal will not allow a transaction unless a valid clerk/server ID is entered. merchantservices.chase.com
CLERK PROMPT
Enable this feature to have the terminal prompt for a clerk/server ID during each transaction. merchantservices.chase.com
CLERK WORDING
This feature allows you to alternate the terminal’s verbiage from “clerk,” “server” or “cashier.” merchantservices.chase.com
DISPLAY PARAMETERS
Displays the current clerk/server parameter settings. merchantservices.chase.com
AVAILABLE REPORTS
Your terminal includes a variety of transaction and batch reports. Use this data to help you make crucial business decisions. merchantservices.chase.com
GIFT CARD TRANSACTION TYPES (OPTIONAL)
If you are partici pating in Chase’s proprietary Gift Card program, your terminal supports various stored value card transaction types. Refer to this section for information on what gift card transactions are available and when to use them. To begin a Gift Card transaction, press [Enter] and select Gift (does not apply to a void). merchantservices.chase.com
PROMPT Q&A
While navigating through transactions, you’ll find that some prompts aren’t as clear as others. This section clarifies those prompts. merchantservices.chase.com
AVS RESPONSE CODES
The Address Verifi cation System (AVS) is a feature that helps reduce fraud on card not present transactions. The numeric portion of the customer’s street address and the ZIP code are compared against the infor mation on file with the card issuing bank. Use this chart to interpret domestic AVS Response Codes by card type. merchantservices.chase.com
COMMON ERROR CODES
In the event that your terminal displays an error, refer to hese error codes to troubleshoot your terminal. If the code you are experiencing is not shown, retry the transaction, or if possible, manually enter the account number. If the error persists, contact your Help Desk for support. merchantservices.chase.com
CHIP TECHNOLOGY Q&A
EMV chip technology is the global standard for credit and debit card payments. Named after its original developers (Europay, MasterCard and Visa), this smart chip technology features payment form factors (cards, mobile phones, etc.) with embedded microprocessor chips that store and protect encrypted account user data. This enhances the authenticati
WHAT IS CHIP TECHNOLOGY?
Make sure the card stays in the terminal’s chip reader slot for the duration of the transaction, which ends when the receipt is being printed. If the card is removed before the end of a transaction, the payment will not be processed. INSERTING THE CARD — The card can be inserted into the terminal’s chip reader slot. Make sure the card is inserted f
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How do I make a purchase on my Ingenico iwl250?
- Ingenico iWL250 3G, iWL250 WiFi, ICT220?+?IPP320 PURCHASE 1Pressing the green button switches the terminal on. 2The button opens the main menu. 3Pressing <1> opens the transaction menu. 1: Transactions
What is an Ingenico terminal?
- Your Ingenico terminal uses a Terminal Capture System (TCS), meaning it stores transactions throughout the day and sends batch totals of sales and refunds to the host (Chase) after the close of business.
. THERE ARE TWO SETTLEMENT OPTIONS
What is Ingenico Payment technology?
- As the industry leader in payment technology, Ingenico offers solutions that maximize security and performance, while adding real value for retailer and consumers alike.
. Fully EMV and PCI PTS V2 and V3 certified, Ingenico’s iWL series delivers dependable mobile solutions to conquer your most exacting payment challenges.
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