Commonwealth Ombudsman Template

PDF	OBO-formpdf • Complete and return this form to this office I disclosing my personal information to the Commonwealth Ombudsman in order to

PDF	Commonwealth Ombudsman Template Commonwealth Ombudsman Template Document is deleted from original location Use the Download Button below to download from the Web Archive

PDF	Better Practice Guide to Complaint Handling The office of Commonwealth Ombudsman published its Good Practice Guide for information in text rather than as a portable document format (PDF) file Complaint

PDF	Commonwealth Ombudsman The Commonwealth Ombudsman's office welcomes the opportunity to respond to the Productivity Commission's second issues paper Reforms to Human Services

PDF	Submission by the Commonwealth Ombudsman The purpose of this submission is to provide a report to the Committee on the nature of tax related complaints made to the Ombudsman's office

PDF	Commonwealth Ombudsman annual report 2007-2008 GUIDE TO THE REPORT In developing our annual report we set out to meet the parliamentary reporting requirements and to provide information to

What is the Commonwealth Ombudsman?
The Office of the Commonwealth Ombudsman considers and investigates complaints from people who believe they have been treated unfairly or unreasonably by a Commonwealth Government department.
The Commonwealth Ombudsman also has oversight of some private sector organisations.
What is the Commonwealth Ombudsman Better Practice Guide?
This Better Practice Guide is a resource to help your agency ensure it has an effective and user-centred complaint handling system.
It will tell you: • what your agency stands to gain from a good complaint handling system • what a good system looks like • practical steps for handling complaints well.
What is the process of the Ombudsman complaint?
The ombudsman will look at all the information and individual circumstances of the complaint, taking into account things like relevant law, regulations and good practice.
They'll decide what's fair and reasonable in their opinion, and give the consumer a certain amount of time to accept or reject their decision.
Submit our online complaint form (preferred) Call us on 1300 362 072.
Contact us through the National Relay Service.
If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.

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PDF	Better Practice Guide to Complaint Handling - Litigation Lending This guide is available on the Commonwealth Ombudsman's website, example , some organisations successfully use a centralised complaint system, while

PDF	FEEDBACK FORM - Carrington Health Aged Care Complaints Commissioner, you can contact the Ombudsman's office through the Commonwealth Ombudsman website or by phoning 1300 362 072