procedure definition iso 9000


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PDF Fondamentaux de lISO 9000 & Management des Processus

Intégrer la définition et le suivi des ressources dans chacun des processus du cycle de planification avec revue analyse des retours d'insatisfaction actions 

  • Un processus qualité est un ensemble de documents ou un document complet qui spécifie les normes de qualité à respecter, fournit les processus à suivre et identifie les ressources nécessaires pour produire un résultat conforme aux spécifications du client.

  • Qu'est-ce qu'un processus selon ISO ?

    Selon l'ISO 9000, un processus est un “ensemble d'activités corrélées ou en interaction qui utilise des éléments d'entrée pour produire un résultat escompté”.
    C'est donc une suite d'actions qui interagissent pour transformer un élément d'entrée en élément de sortie, en lui apportant de la valeur ajoutée.

  • — L'ISO 9001 spécifie les exigences relatives à un système de management de la qualité lorsqu'un organisme doit démontrer son aptitude à fournir des produits satisfaisant aux exigences des clients et à la réglementation applicable, et qu'il vise à accroître la satisfaction de ses clients.
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