apple online store canada return policy
How do I return a damaged item on the Apple Store?
Items ordered on the Apple Online Store that arrived damaged or are incorrect can be returned to any Apple Store in the same country, or by contacting Customer Service. You can visit online Order Status to view your most up-to-date return and refund information.
How do I get a refund from Apple?
Choose the reason why you want a refund, then choose Next. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription. If your request is approved by Apple, it might take additional time for the funds to return to your payment method.
What is Apple's return policy?
Apple’s return policy states that engraved items and custom-configured Macs are not eligible for an exchange. You can only return custom-configured Macs or engraved items for a refund. If you choose to return your engraved item or custom-configured Mac, your refund will be issued to the original payment method you used on your order.
Overview
Some purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund. You can use any device with a web browser to request a refund. support.apple.com
How to request a refund
1.Sign in to reportaproblem.apple.com. 2.Tap or click "I'd like to," then choose "Request a refund." 3.Choose the reason why you want a refund, then choose Next. 4.Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription. support.apple.com
Wait 24 to 48 hours for an update on your request
If your request is approved by Apple, it might take additional time for the funds to return to your payment method. Learn how to check the status of your refund request. support.apple.com
If you can't find the charge on reportaproblem.apple.com
Find out if another account was used to make a purchase. 1.Search your email for the words "receipt from Apple" or "invoice from Apple". 2.Look for a receipt that matches the amount that you want to request a refund for. 3.On the receipt, see what was purchased and which Apple ID was used. Once you've found the receipt, try these steps: •If the receipt is for a member of your Family Sharing group and you're the family organizer, you can still request a refund on reportaproblem.apple.com. Tap or click the Apple ID button, then choose All. Purchases charged to your shared payment method appear. support.apple.com
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