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  • Can I get a refund if I have multiple Apple IDs?

    You may need to update your payment information. If you have multiple Apple IDs, use each one to sign in to reportaproblem.apple.com and look for the charge you want to request a refund for. Refund eligibility may vary by country or region. See the Apple Media Services Terms and Conditions for details.

  • How do I get a refund from Apple?

    Choose the reason why you want a refund, then choose Next. Choose the app, subscription or other item, then choose Submit. If you've been charged for a subscription that you no longer want, you can also cancel the subscription. If your request is approved by Apple, it may take additional time for the funds to return to your payment method.

  • How do I get a refund if a purchase is pending?

    Tap or click the Apple ID button, then choose All. Purchases charged to your shared payment method appear. If the receipt is for a different Apple ID, use that Apple ID to sign in to reportaproblem.apple.com. If the charge is pending, you canʼt request a refund yet. After you receive an email receipt, try to request a refund again.

  • What if I lose access to my refunded items?

    You may lose access to refunded items. Please note, if you’ve already initiated your refund request, contacting Apple by phone or chat won’t help to speed up your request, or the processing of your funds. Monitor the status of your request on reportaproblem.apple.com, or with your financial institution.

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