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  • What is 24x7 FortiCare?

    FortiCare 24x7 Service includes access to technical support on a 365x24x7 basis as well as an advanced replacement service for hardware failures.
    This service provides the assurance of around-the-clock coverage and fast turnaround for replacement of defective hardware.

  • How do I open a Fortinet support ticket?

    Tickets for assistance with Fortinet products may be created through the Support Portal at https://support.fortinet.com by selecting 'Create a Ticket' from the 'Support' dropdown option.

  • What is Fortinet TAC?

    The Technical Assistance Center (TAC) report runs an exhaustive series of diagnostic commands.
    Some of the commands are only needed if you are using features, such as HA, VPN tunnels, or a modem.
    Fortinet support my ask you to use the report output to provide information about the current state of your FortiGate.

  • FortiCare Support Services is per-device support services, and it provides customers access to over 1,800 experts to ensure efficient and effective operations and maintenance of their Fortinet capabilities.

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