service production definition
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Process Oriented Production System for Service Providing
Design and realization of services are affected by high individuality and high requirements of quality and productivity To meet these requirements numerous approaches have been developed in service research Although these existing approaches allow a selective methodological support of service design and realization concepts that transparently d |
What is the production process for services?
The production process for services differs from the dominant manufacturing-based production process and entails an input, transformation process and outcome dimensions.
Who is considered in a service production system?
In this context, also the personnel of the service provider are considered, comprising the agents in view of the design, controlling and assessment of service production processes. Subsequently, activities for planning, designing, implementing and steering of the process oriented service production system are described.
What is a process oriented service production system?
The steering of the process oriented service production system aims at continuously improving the efficiency of service production processes as well as improving the methodological support of the design and organization of the service production. Thereby, two aspects have to be distinguished.
Why is service product quality subject to variability?
Heterogeneity: Service products quality is subject to variability because services are delivered by people to people. Simultaneity of production and consumption: Service products are typically produced and consumed at the same time – consumption cannot be separated from the means of production.
Abstract
Design and realization of services are affected by high individuality and high requirements of quality and productivity. To meet these requirements, numerous approaches have been developed in service research. Although these existing approaches allow a selective methodological support of service design and realization, concepts that transparently d
1 INTRODUCTION
In recent years, market structures and competitive environment of service markets continuously changed. This also led to an increasing dynamic of innovation in the service sector [1]. As a consequence, service providing companies cannot gain advantages in competition by being the cost, quality or technology leader in the market. Furthermore, differ
2.1 Characteristics of Services
In the research community, the definitions of service are multifaceted. Up to now, there is no definition available that is generally accepted. Already existing definitions can be classified into following categories: enumerative, negative, institutional and constitutive definitions [4]. From a scientific point of view, the constitutive definition
Service ProductionProcess
Service Design Service Realization Service Planning Concept-ualization ep.liu.se
Implementation Planning
Formulated and evaluated serviceidea Model-based service description ep.liu.se
Clearly described new service
Preparation Implementation Documentation Customer contact Realized service ep.liu.se
Documentation and Evaluation
Figure 1: Service Production Process. When designing and realizing services, three dimensions of services need to be distinguished [4]: The result dimension: service components provide the customer with a certain set of expected func-tionalities. The process dimension: service realization is based on different processes that continuously change the
2.4 Conclusions for Methodological Service Support
To strengthen the competitive situation of service providing companies as well as to improve their market position, services have to be realized in a high process and product quality, comparable to the standards of the production of physical goods. Therefore, it becomes necessary that the engineers involved in design and realization of service prod
4 TOWARDS A PROCESS ORIENTED PRODUCTION SYSTEM FOR SERVICE PROVIDING COMPANY
In order to maximize product and process quality in service production, process oriented production systems as already established in the physical goods industry can be taken as a promising starting point. Based on an analysis of current process oriented production system concepts, the following fields of action for the design and implementation of
5.1 Objectives
To enhance the controllability of service production processes represents the main objective of the process oriented production systems for service providing companies. Thus, both quality and productivity of the service production would increase strongly. The approach of the process oriented service production system thereby increases the understan
General principlesfor design / organization ofserviceproduction
Methods / Tools Methods / Tools Methods / Tools
Improvementof Working Conditions
Proper identification of customer demands Proper performance descriptions foremployees ep.liu.se
Increasein Productivity
Avoidance of overfulfill-mentof the performance agreement Proper communi-cation to the customer Proper capacity planning (quantitative) ep.liu.se
5.2 Overview
The process oriented service production system as a general framework and philosophy to design and organize the processes of service production comprises four essential elements (Figure 3): The understanding of service characteristics as well as the realization of a customer oriented business culture represents a necessary prerequisite to be fulfil
5.3 Business Culture
Service oriented behavior highly depends from the specific situation of both customer and service provider. Thus, it comprises behavior pattern that exceed formalized instructions. From a personnel point of view it requires a high degree of freedom concerning the scope of the employees as well as their self dependency. The service oriented business
5.4 Guidelines
The process oriented service production system contains universal rules for the organization of service production that enables the staff of service providing companies to execute his specific tasks while contributing to enhance the efficiency of service production as well as to improve working conditions. Thereby, improvements can only be realized
5.5 Basic Principles of Methodological Support
The basic principles of methodological support comprise methods and tools that support both design and organization of service production processes as a whole. Thereby, most of the basic principles (e.g. visualization or continuous improvement) are universal, while the methods and tools included in these principles can be adapted individually accor
5.6 Project Specific Methods
The basic principles of methodological support provide a non-exhaustive basis for a continuous improvement process, realized in iterative cycles of well-known phases (plan, do, check, and act). Furthermore, service specific methods have to be provided by the process oriented service production system that helps the employees to execute this iterati
6.1 Overview
Within the concept supporting the realization of the process oriented service production system, firstly objects and processes of service production as well as their interrelations are structured systematically. In this context, also the personnel of the service provider are considered, comprising the agents in view of the design, controlling and a
6.2 Planning
The management decision to implement a process oriented service production system represents the initial point for the planning phase. In this phase, focus is both on the development of organizational and operational prerequisites for the implementation of the production system as well as on the establishment of a service oriented business culture
6.3 Design
In context of the design phase, the detailed composition of the process oriented service production system takes place. The system configuration covers the selection of the approach to the company specific configuration of methods and tools. Furthermore, the basic principles providing already existing methods and tools to methodologically support t
6.4 Implementation
The next phase covers the implementation of the process oriented service production system as well as the realization of the concept increasing the skills of the personnel. Thereby, this phase aims at a continuous implementation of a coordinated and standardized methodological support of service production. The chronology of implementation of metho
6.5 Steering
The steering of the process oriented service production system aims at continuously improving the efficiency of service production processes as well as improving the methodological support of the design and organization of the service production. Thereby, two aspects have to be distinguished. In context of the operational steering the guidelines fo
7 SUMMARY
To increase competitiveness and to fulfil customer requirements, service providing companies are forced to offer services of high individuality while ensuring high quality and productivity. Thereby, it is up to the service providers to design and organize the service processes in a way that guaranties efficiency in terms of productivity and cost ef
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MISSION ET FONCTIONS DU SERVICE PRODUCTION
définition des actions correctives de leur suivi et de leur mesure d'efficacité. •. Applique l'ensemble des documents qualité du service |
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LENTREPRISE
I - DEFINITION II - TYPE DE PRODUCTION D'UNE ENTREPRISE. ENTREPRISES DE BIENS ... Secteur TERTIAIRE : regroupe les entreprises de production de SERVICE. |
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COMPILATION MANUAL FOR AN INDEX OF SERVICES
3.2 Types and definitions of variables to measure services production 3.1 provides a general definition for statistical units but the EC focuses on more. |
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CHAPITRE 1 : DEFINITION DE LENTREPRISE
des biens services rendus par les administrations publiques … On distingue : A- Service de production : sont les services qu'utilise l'entreprise pour sa |
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Chapitre 4 : les fonctions de lentreprise
et définie les différents services qui formes l'entreprise ainsi que les 1.1 Définition : la production est l'activité qui consiste à transformer des ... |
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Notion : Lapprovisionnement
Définition. L'approvisionnement a pour but de répondre aux besoins de l'entreprise en matière de produits ou de services nécessaires à son fonctionnement. |
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GUIDE DAUDIT DES SYSTEMES DINFORMATION
3 juil. 2015 L'audit de la production informatique. L'audit des applications informatiques en service. L'audit du support utilisateurs et de la gestion ... |
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Regional production and regional programme definitions - Ofcom
6 janv. 2010 Ofcom is obliged by section 263 of the Communications Act 2003 to include conditions in the licences of commercial public service ... |
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PRATIQUE DE LA MAINTENANCE PRÉVENTIVE
matériel pour assurer la production avec efficacité et qualité. contrôle de mise en service comprend la définition de la zone balisée (dose de. |
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116. VIDEO TAPE PRODUCTION SERVICES (B) Definition and
(B) Definition and scope of service: “Taxable Service” means any service provided or to be provided to any person by a video production agency in relation |
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La fonction Production economiegouvfr
Préparation de la fabrication Définir les tâches et les temps de fabrication Service des méthodes ; Organisation de la fabrication Elaborer le plan de |
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Productionpdf - Le français des affaires
La production peut être définie comme le processus de création d'un bien ou d'un service apte à satisfaire une demande à l'aide de facteurs de production |
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Production dun service - SiteTechnoinfo
Activité de l'entreprise Production de biens Production de services 1°) Définition d'un service : (synthèse des définitions) |
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Présentation de la Fonction Production - cloudfrontnet
La Fonction de la production consiste en la recherche d'une organisation efficace de la production des biens et services La Fonction de production consiste |
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Introduction : 1/ La notion de Production :
Définition : La production est l'activité socialement organisée destinée à créer des biens et des services à partir de facteurs de production acquis |
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Gestion de productionpdf
Dans une entreprise tous les services utilisent des nomenclatures : le bureau d'étude établit des nomenclatures de définition les méthodes des nomenclatures |
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La notion de service - RECHERCHE
Nicole May Production des services et relation de service : C'est probablement Jean Gadrey qui revenant sur une définition plus |
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Gestion de la production PDF : définition processus et objectifs
Avis 30 |
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MISSION ET FONCTIONS DU SERVICE PRODUCTION
définition des actions correctives de leur suivi et de leur mesure d'efficacité • Applique l'ensemble des documents qualité du service |
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Production - Numilog
Les services de la fonction production Le service gestion de la production 38 Le processus produire Une définition générale de la valeur |
Qu'est-ce qu'un service de production ?
Son rôle est de prendre en charge la fabrication proprement dite des produits finaux de l'entreprise. Cela implique de gérer les quantités, la qualité et de respecter les délais de fabrication prévus. Son rôle est de prendre en charge la préparation des commandes et la livraison aux clients finaux.Quelle est la définition de la production ?
La production est une activité exercée sous le contrôle, la responsabilité et la gestion d'une unité institutionnelle qui combine des ressources en main-d'œuvre, capital et biens et services pour fabriquer des biens ou fournir des services (P1).Qu'est-ce que la production PDF ?
La production peut être définie comme le processus de création d'un bien ou d'un service, apte à satisfaire une demande, à l'aide de facteurs de production acquis sur le marché.Les entreprises sont toutes différentes et il existe principalement 4 types de production :
Les productions de type projet unitaire (prototype)Les productions de type atelier (aéronautique)Les productions de type masse (industrie automobile)Les productions de type « process continu (raffinerie)
Comment définir un service ?
Quelle est la définition de la production ?
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Présentation de la Fonction Production - cloudfrontnet
pour pouvoir donner une définition de la Fonction de production, il faut d'abord La production d'un service s'effectue par une succession d'opérations |
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Production dun service - SiteTechnoinfo
biens Production de services Usine Yoplait fabriquer des yaourts Super-U Vendre des produits (sans 1°) Définition d'un service : (synthèse des définitions) |
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CHAPITRE 5 LACTIVITE DE PRODUCTION - corinne ZAMBOTTO
Pour produire, l'entreprise combine différents facteurs de production : A Définition Le processus de production d'un service est un ensemble de tâches |
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Chapitre 4 : les fonctions de lentreprise - Faculté des Sciences
garantir une certaine coordination entre les divers services de l'entreprise 2 1 1 Définition : la production est l'activité qui consiste à transformer des intrants |
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CHAPITRE 1 : DEFINITION DE LENTREPRISE
L'entreprise est une organisation mettant en œuvres différents moyens dans le but de produire et commercialiser des biens et services Facteur de production |
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Organisation & Typologie de la production
Quelques définitions Produire : assurer la production de richesses économiques ; créer des bien, des services Production : action de produire, de créer ou |
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Management 1 - Faculté des Sciences Juridiques, Economiques et
longuement étayé dans le chapitre I : le concept de management : définition, Le secteur tertiaire: Inclut les entreprises réalisant la production de services |
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Guide de la fiche de poste
pour une meilleure déclinaison des missions du service 3 La fiche de poste est un outil facilitant le bilan de l'activité et la définition d'objectifs direct de responsabilité du poste dans la production du résultat ; (2) d'un domaine principal de |
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