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  • Does Best Buy offer carry-in service?

    Carry-in service is available for most Covered Products. Return the Covered Products to a Best Buy store in the U.S. Service will be performed for you at the store or the store may send the Covered Product to another location. You will be notified when service is complete.

  • How do I Cancel my Best Buy Service?

    There are two ways to return your phone or device and cancel your service: Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service.

  • How do I return a Best Buy mobile device?

    Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary. Call Best Buy Mobile at 1-877-702-2211 (6 a.m. to midnight CT) for instructions on how to return the device by mail.

  • What is Best Buy's return policy?

    A few factors should be considered when reviewing Best Buy’s return policy, including return periods, restocking fees, and whether your purchased item can be returned. Thankfully, most electronic items, including smartphones, are likely returnable. For everything except cell phones and other items that need activation, the return period is 15 days.

2023 Holiday Policy Update

Best Buy has extended their return policy for items purchased between October 27, 2023 – December 30, 2023. You now have until January 13, 2024to return or exchange these items. rather-be-shopping.com

How Many Days Do I Have to Return something?

15 days. “Regular” Best Buy customers only get a measly 15- dayreturn window. If you’re a My Best Buy Plus, or a My Best Buy Total member, you get a 60 day return policy. In case you were wondering, and who wasn’t, the My Best Buy Plus membership costs $49.99/year, and the My Best Buy Total runs $179.99/year, and they both also come with free 2-day

How Does The Best Buy Return Policy Work?

Here’s the skinny so you can actually make the Best Buy return policy work for you. In-Store Return– You can return an item bought at Best Buy or BestBuy.com directly to any brick & mortar location. To make the return go smoothly bring in your receipt or packing slip, the credit card used, and a valid photo ID. rather-be-shopping.com

How Do I Return A Gift to Best Buy?

If you return a gift bought at Best Buy by walking into a physical store, you’ll get store credit for the purchase price. For gifts returned via mail, they’ll credit the gift purchaser and notify them via e-mail. rather-be-shopping.com

What Can’T I Return to Best Buy?

There are some products you can’t return to Best Buy. They include the following: Final Sale Items– These are clearance products marked as “Final Sale”. If you’re not sure if item is Final Sale, ask an employee before you purchase it. Special Orders– You’ll only get 85% of the original price refunded. These are items that are typically ordered dire

Do I Have to Pay Re-Stocking Fee on Certain items?

Yes. Unfortunately you’ll have to pay a re-stocking fee on these items. DSLR Cameras and Lenses– 15% re-stocking fee. Smartphones– $45 flat re-stocking fee. Drones– 15% re-stocking fee. Projectors– 15% re-stocking fee. Rideables– 15% re-stocking fee. Special Order Products– 15% re-stocking fee. rather-be-shopping.com

What If I Don’T Have A receipt?

If you don’t have a receipt, be prepared to show a valid IDwhen returning something to Best Buy. They do this to try and cut down on return fraud in their stores. They reserve the right to refuse any return without a receipt if they feel it’s fraudulent. See Also: 7 Insider Tips to Save Money at Best Buy rather-be-shopping.com

What If My Return Has Been opened?

No worries, just pack everything back up as well as you can and get a full refund as long as your still within the return period. Make sure you don’t forget any manuals or instructions that can with the item. rather-be-shopping.com

What If My Return Is Missing Parts?

Don’t let that stop you from returning something to Best Buy. From their site, “If you do not have all the original packaging or accessories, that’s okay too. We can process a return with a nonrefundable deduction on your refund for what is missing.” rather-be-shopping.com

What About A Cash Refund?

Keep in mind that if you pay with cash, and your order is over $800, you’ll have to settle for a corporate check as a refund. You’ll get the check in the mail within 7-10 days. Stores don’t keep a lot of cash on hand and so they won’t be able to refund you with cash. The same applies when you spend $250 by check or by a debit card without a major c

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