24 hour fitness customer service representative job description
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
What is the best description for customer service representative?
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
What did you do as a customer service representative?
What does a customer service representative do?
Answering customer questions about the company, products, or services.Resolving customer complaints.Directing customers to the right department or supervisor.Taking orders or processing payments.Making changes to customers' accounts.Handling returns and exchanges.What are the main duties of customer service representative?
The role of a Customer Service Representative is to help customers understand the products and services being offered by a company.
They answer inquiries by phone, e-mail, web chat, or social media.
A Customer Service Representative also handles concerns, complaints, or other issues.
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