cisco smartnet service level descriptions
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Cisco SMARTnet Service
Cisco SMARTnet Service provides the following device-level support: • Global access 24 hours a day 365 a year to specialized engineers in the Cisco TAC • Anytime access to the extensive Cisco com online knowledge base resources and tools • Hardware replacement options include 2-hour 4-hour Next-business-day (NDB) advance |
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Cisco SMARTnet Service
Cisco SMARTnet Service provides the following: Full time global access to the Cisco Technical Assistance Center (TAC) Access to the extensive Cisco com knowledge base and tools Next business day advance hardware replacement (premium service level options for 2 hour and 4 hour replacement also available) |
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Service Description: Smart Net Total Care (SNTC
This document describes Cisco’s Smart Net Total Care (SNTC) Device Level Foundational Technical Service which is a subset of the SNTC service offer SNTC Device Level Foundation Technical Service must be purchased in conjunction with Smart Net Total Care Standard Deployment and Support Service Related Documents |
What is Cisco Smartnet service?
Cisco SMARTnet Service is an award winning technical support service that gives IT staff direct, anytime access to Cisco engineers and Cisco.com resources to help ensure the fast, expert response and accountability you require to resolve critical network issues. Full time global access to the Cisco Technical Assistance Center (TAC).
Cisco Smart Net Total Care Service
Introducing Cisco Smart Net Total Care 3.0
Smartnet Total Care Portal (Demo)
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Cisco-smart-net-total-care.pdf
24 Jul 2022 This document describes Cisco's Smart Net Total Care (SNTC) Device Level Support: ... description of the failure and the written specifications ... |
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Smart Net Total Care Datasheet - PDF
Cisco offers Onsite options for many of our service levels. Table 3. Onsite support service levels. Service Level. Description. Smart Net Total Care Onsite ... |
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Cisco Smart Net Total Care Service
(See Table 3.) Table 3. Onsite Support Service Levels. Service Level. Description. Smart Net Total Care |
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Service Description: SMARTnet and SMARTnet Onsite Services
Chassis and line card Advance. Replacement Service must be at the same level of coverage. Cisco will provide Customer with Advance Replacement(s) that are |
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Cisco Smart Net Total Care Service Data Sheet
SmartNet Onsite service includes installation of advance replacement parts. (See Table 3.) Table 3. Onsite Support Service Levels. Service Level. Description. |
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Service Description: Smart Net Total Care (SNTC) Device Level
30 Oct 2013 This document describes Cisco's Smart Net Total Care (SNTC) Device Level Foundational Technical Service which is a subset of the SNTC service ... |
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Service Description: SMARTnet Services
29 Sept 2014 For UCS products only and includes Onsite service levels only. •. Cisco Technical Assistance Center (TAC) access 24 hours per day 7 days per ... |
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Cisco Base Level Service
3. Cisco Support Communities including access to Smart Net Total Care Support Community and Smart. Portal (where available). This is a web-based |
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Cisco Solution Support Service Definition
service level if available. If the Solution Support Alliance Partner does ... Warranty services such as Cisco Warranty |
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Service Description: Cisco Smart Net Total Care Standard
6 Nov 2013 Smart Net Total Care Device Level Foundational Technical. Service. Cisco shall provide the Cisco Smart Net Total Care. Standard Deployment and ... |
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Cisco-smart-net-total-care.pdf
24 Jul 2022 This document describes Cisco's Smart Net Total Care (SNTC) Device Level Support: • TAC. • RMA (including Parts and Onsite options where ... |
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Cisco Smart Net Total Care Service
Advance Hardware Replacement Service Levels. Service Level. Description. Smart Net Total Care 24x7x2. 2-hour response 24 hours a day |
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Service Description: SMARTnet and SMARTnet Onsite Services
Chassis and line card Advance. Replacement Service must be at the same level of coverage. Cisco will provide Customer with Advance Replacement(s) that are |
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Cisco Services Full Coverage At a Glance
Services Full Coverage provides enterprise-wide support coverage for your current hardware inventory Device-level support: Cisco Smart Net · Total Care ... |
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Service Description: Cisco Smart Net Total Care Standard
6 Nov 2013 equivalent services agreement this Service Description shall govern. ... Smart Net Total Care Device Level Foundational Technical. Service. |
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Service Description: Smart Net Total Care (SNTC) Device Level
30 Oct 2013 This document describes Cisco's Smart Net Total Care (SNTC) Device Level Foundational Technical Service which is a subset of the SNTC service ... |
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Cisco SMARTnet Service
Cisco SMARTnet Service provides the following device-level support: • Global access 24 hours a day 365 a year to specialized engineers in the Cisco TAC. |
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Service Description: Cisco Third Party Support Service
5 Jul 2012 of core product-level support services such as Cisco's SMARTnet Essential Operate Services or. Software Application Support |
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Service Description: Cisco TelePresence Remote Management
26 Apr 2012 Assisted Management Service Level (see section ... core services such as Cisco's SMARTnet and Software. Application Services or Cisco's ... |
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Smart Net Total Care and Support Essentials FAQ
A The Smart Net Total Care Service provides more robust levels of support than are available under a Cisco warranty. For most products Cisco warranties are |
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Service Description: SMARTnet Services - Cisco
13 oct 2014 · Two Hour Response for Remedial Hardware Maintenance, twenty-four (24) hours per day, seven (7) days per week, including Cisco observed holidays SMARTnet Onsite 24x7x4: Four Hour Response for Remedial Hardware Maintenance twenty-four (24) hours per day, seven (7) days per week including Cisco observed holidays |
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Cisco Smart Net Total Care
28 jui 2020 · CISCO PUBLIC INFORMATION, Cisco Smart Net Total Care docx describes Cisco's Smart Net Total Care (SNTC) Device Level Support: for proper packaging of the returned parts and must include a description of the |
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Cisco SMARTnet Service
Cisco SMARTnet Service is an award-winning technical support service that gives your IT staff direct, anytime access to Technical Assistance Center (TAC) |
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Service Description: SMARTnet and SMARTnet Onsite - Cisco
SMARTnet 24x7x2: Advance Replacement on a Two- Hour Response basis twenty-four (24) hours per day, seven (7) days per week, including Cisco- observed |
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Cisco Smart Net Total Care Service
Service Level Description Smart Net Total Care Onsite 24x7x2 2-hour response, 24 hours a day, 7 days per week, including holidays Smart Net Total Care Onsite 24x7x4 4-hour response, 24 hours a day, 7 days a week, including holidays Smart Net Total Care Onsite 8x5x4 Based on depot time |
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New 3-year Enterprise SKUs for SNT, SNTP and C4P - Cisco
three service levels under the Cisco Services Partner Program: SMARTnet and SMARTnet Onsite Premium 24x7x4 New Service Level Description Existing |
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Foundational Services FAQ - Cisco
Care Service during the warranty duration? A The Smart Net Total Care Service provides more robust levels of support than are available under a Cisco |
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Cisco SMARTnet and SMARTnet Onsite Services - Centralpoint
Advance hardware replacement: The right level of hardware support helps minimize downtime In addition to Cisco TAC phone support, Cisco SMARTnet Service includes access to a range of online self-help resources: Level Description |
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Cisco Services Compared to Warranty
To view details on all Cisco Technical Services, visit www cisco com/go/ts Advance hardware replacement is available in various service-level combinations Restrictions apply; please review the appropriate service descriptions for details Other UC products require Cisco SMARTnet Service for hardware support 5 |
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Cisco Support Solutions for Your Business Needs - ProServiceIT
Our Superior CISCO Maintenance Services Offers Immense Value Over the Competition ✓ Our network services can save you an average of 30-50 off Cisco SMARTnet® prices ✓ We will co-term any SERVICE LEVEL DESCRIPTIONS |
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