adobe enterprise support sla
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SERVICE LEVEL AGREEMENT
1 3 “Covered Service” for purposes of this SLA specifically means any or all of the following On-demand or Managed Services that Customer has licensed and paid for in an applicable Sales Order except for any Excluded Services (as outlined below): 1 3 1 Adobe Analytics Select Prime and Ultimate (except as excluded below in 1 6) (“Analytics”); |
What online support services does Adobe offer?
Online support services to help you drive adoption through Adobe communities, self-service learning guides, knowledgebase, and online technical support. On a Legacy support plan (Gold or Platinum Support)? Click here for support information on the Legacy Enterprise Support Programs Have a question? Chat now
How do I chat with Adobe customer care?
To help resolve or troubleshoot your issues, the Adobe Admin Console allows you to chat with Adobe Customer Care. To allow quicker routing and resolution of the issue, ensure that you select the most appropriate topic from the ones displayed in the live-chat window.
What are adobe's on-demand service commitments?
The On-demand Service Commitments below describe Adobe’s service availability for the On-demand Products and Services set forth in the Sales Order (or other ordering document). If the Sales Order references a prior version of these terms, please select the correct version from the Historical Versions menu below.
Critical
The problem results in extremely serious interruptions to a customer's production system and has affected, or could affect, the entire user community. Tasks that should be executed immediately cannot be executed because of a complete crash of the system, or by interruptions in main functions of the production system. Data integrity is compromised.
Urgent
The problem results in serious interruptions to normal operations, or the issue will negatively impact an enterprise-wide production system roll out. In a production system, important tasks cannot be performed, but the error does not impair essential operations. Processing can still continue in a restricted manner. Data integrity may be at risk. In
Important
The problem causes interruptions in normal operations. It does not prevent operation of a system, or else there is minor degradation in performance. The error is attributed to malfunctioning or incorrect behavior of the software. The issue will impact a pilot or proof-of-concept deadline. adobe.com
Minor
The problem results in minimal or no interruptions to normal operations (no business impacts). The issue consists of "how to" questions, installation and configuration inquiries, enhancement requests, or documentation questions. adobe.com
Classification of Test Systems
Identical problem situations in test systems shall normally justify a priority that is one level lower than the equivalent priority in a production system. adobe.com
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Adobe
www.adobe.com/support/products/enterprise/eol/index.html. If Customer subscribes for Support http://www.adobe.com/support/programs/policies/sla.html. |
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Adobe Experience Cloud Customer Support Guide
The first cloud-native enterprise- grade content management system featuring optimal performance with great SLAs and security. Easily connect online and in-. |
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Adobe Experience Cloud Customer Support Guide
Adobe Customer Support offers support via chat email |
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SERVICE LEVEL AGREEMENT
SERVICE LEVEL AGREEMENT Adobe's internal network facilities that host the Covered Services ... support portal or notify the Adobe Client Care team. |
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Adobe Enterprise Term License Agreement for commercial and
With an Adobe Enterprise Term License Agreement (ETLA) Get access to customized support 24x7 |
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PRODUCT DESCRIPTIONS AND METRICS
at http://www.adobe.com/support/programs/enterprise/platinum_gold/. 1. Gold Support. If Customer subscribes to Gold Support Services for any On-premise |
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MAGENTO SUPPORT SERVICES TERMS AND CONDITIONS 08
28 août 2020 Customer may view the status of the Services at https://status.adobe.com/ or designated successor URL and as may be updated by Magento from ... |
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Adobe Platinum Maintenance and Support (2015v1) The Products
at http://www.adobe.com/support/programs/enterprise/platinum_gold/. 1. Platinum Maintenance and Support. If Customer subscribes for Platinum Maintenance and |
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PSLT – Adobe Commerce on Cloud (2022v1)
“Minimum Uptime Percentage” is as defined in the Service Level Agreement for the (E) use host |
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Unified Service Level Agreement – Adobe On-demand and
Unified SLA – Adobe On-demand Services and Managed Services. (effective 28 February 2022). Page 1 of 3 1.3.10.3 AEP Collection Enterprise;. |
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Platinum Support Service Agreement - Adobe
www adobe com/support/products/enterprise/eol/index html If Customer subscribes http://www adobe com/support/programs/policies/sla html 3 Adobe will |
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PRODUCT DESCRIPTIONS AND METRICS - Adobe
ADOBE PDM – Adobe Enterprise Support (2014v3) The Products and at http:// www adobe com/support/programs/policies/sla html Adobe will undertake |
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SERVICE LEVEL AGREEMENT - Adobe
ADOBE ANALYTICS STANDARD EDITION- SERVICE LEVEL AGREEMENT ( 2014V2) 1 0 Network support portal or notify the Adobe Client Care team |
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Platinum Maintenance and Support - Adobe
ADOBE PDM – Adobe Platinum Maintenance and Support (2013v3) The Products and Services described in this PDM are governed by the terms of this PDM, |
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PRODUCT DESCRIPTIONS AND METRICS - Adobe
If Customer subscribes to Enterprise Support Services and pays the Support Services or http://www adobe com/support/programs/policies/sla html Adobe will |
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PRODUCT DESCRIPTIONS AND METRICS - Adobe
ADOBE PDM – Adobe Platinum Maintenance and Support (2014v2) The Products and http://www adobe com/support/programs/enterprise/ platinum_gold/ 1 Platinum http://www adobe com/support/programs/policies/ sla html Adobe shall |
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Adobe support for enterprises - QBS Software
Adobe enterprise support programs provide the technical and operational expertise to Online knowledgebase—Constantly updated by Adobe support consultants with the latest visit www adobe com/support/programs/policies/sla html |
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11 Enterprise Content Management (ECM)-Laserfiche - OIT- The
Adobe Enterprise Software and Services - Subscription Licensing monthly charge o Support 24/7 or 8-5 depending on Agency SLA |
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SAP Service Description for SAP Premium Engagement Support
SAP Premium Engagement Support Services are in addition to the services provided under contract with SAP for SAP Enterprise Support will receive SLA in accordance with those terms Microsoft PowerPoint Viewer and Adobe Reader |
