Complaints About Independent Advice
If your complaint is about any independent advice you received from an adviser, you will need to contact the adviser that gave the advice to you.
Dealing with A Complaint
Your complaint will be passed to an expert complaint handler. They will contact you within five working days, either with a full reply or an acknowledgement letter. This letter will tell you who will be dealing with your complaint and when we will contact you again. If your complaint is more complex, we will fully investigate it and keep you inform...
If You're Not Happy with Our Decision Or Resolution
We try to resolve all complaints to your satisfaction. However, if you're unhappy after receiving our final response, please do let us know and we'll let you know the reasons for our decision. If you are still unhappy then you may wish to refer it to the Financial Services Ombudsman. You will need to do this within six months of the date of our let...
How do I contact SunLife limited?
SunLife Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (registration no. 769427). You can contact us by post at SunLife, PO Box 1395, Peterborough, PE2 2TR or by phone on 0800 008 6060.
Where is SunLife Home Insurance arranged and administered?
Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB. SunLife Home Insurance is arranged and administered by BISL Limited and underwritten by a panel of insurers. BISL Limited are an intermediary authorised and regulated by the Financial Conduct Authority.
Is SunLife a regulated company?
SunLife is a fully-regulated member of the Financial Conduct Authority, the Financial Services Compensation Scheme and the Data and Marketing Association. Our partner Dignity Funerals is listed by My Funeral matters as approved by the Financial Conduct Authority.
Where can I find Sun Life Hong Kong?
Sun Life Hong K ong Limited (Incorporated in Bermuda with limited liability) 16/F, Cheung Kei Center Tower A, No. 18 Hung Lue n Road, Hunghom, Kowloon, Hong Kong Tel: (852) 2103-8888 Clients: (852) 2103-8928 Website: sunlife.com.hk India
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