This guide covers important information you need as a new Aetna member • ID cards • Explanation of benefits (EOB) • Secure member website, Aetna Navigator
Welcome to Aetna How To Guide
health benefits or health insurance plan □ View your flexible spending account ( FSA) and health fund balances to better manage your expenses
Navigator member
Personal registration assistance is available toll free, Monday through Friday, from 7 a m to 9 p m Eastern Time at 1-800-225-3375 Instant personalized benefits
overview members
The availability of the Aetna Navigator® member website's key features may vary by plan Health benefits and health insurance plans contain exclusions and
Aetna ID Card Paper or Electronic . . . v.
aetna Dear crew member: You have health coverage through the Aetna Health Fund This health plan covers preventive care services at 100 at
aetna healthfund wallet card
provider, you can print a temporary ID card from your Aetna Navigator website: Your temporary member identification will be displayed To print, click on
AetnaIDcard
For all other states, health benefits and health insurance plans are offered and/or Simply call the number on your Aetna ID card or log in to your member
hr aetna member concierge
Log in to your Aetna® member website, and manage your benefits In Idaho, health benefits and health insurance plans are offered and/or underwritten by Aetna
Aetna Navigator Member Flyer
They tell you what is covered and how benefits are paid Your ID card gives key information about your Aetna plan: 1 Your member ID and group number 2 List of
welcome to aetna
Global provider community 6 claim submission and reimbursement 8 Member services 10 common insurance terminology 11 experience the aetna difference
guide
authorized representative may also call our Member Services Department Benefits (EOB) or other correspondence received from Aetna.
Aetna Health Inc. is licensed by the Texas Department of Insurance to operate as a Health Maintenance Organization (HMO) within an approved service area. 01.28.
contact the plan or read the Member Handbook. ? ATTENTION: If you speak Spanish or Somali language assistance services
A member cannot mail in their OTC order request to Member Services. 4. Page 5. If you have not received your order within 14 days after ordering or you
Accolade is a confidential third party health advocacy service that can assist of Seattle phone number replaces the former Aetna member services phone ...
Aetna Better Health® of Illinois. Member Services. 1-866-329-4701 (TTY: 711). Monday-Friday 8:30 AM-5 PM CT. Services for hearing and speech- impaired.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil. Rights Complaint Portal
Health insurance plans are offered underwritten and/or administered by Aetna Life Insurance Company. (Aetna). Page 4. Tools to help you find network doctors
You can view who is covered on your plan track your claims
Or if the doctor or facility performs a different service at the time of your visit. Page 4. If you require language assistance
Member Complaint and Appeal Form