Developing Meaningful KPIs Page 6 Step 2 – Describe Results Earlier, in the section that defined a KPI, it was noted that one of the most common mistakes in definition is to focus on activities rather than results
CUSTOMER CHARTER The ARD provides assistance and guidance to Ministries/Departments for the elaboration and publication of their respective Customer Charters The aim is to get Ministries/Departments committed to provide timely, efficient and quality public services Guidelines for the drafting of the Customer Charter are available online at
CUSTOMER CHARTER The ARD provides assistance and guidance to Ministries/Departments for the elaboration and publication of their respective Customer Charter The aim is to get Ministries/Departments committed to provide timely, efficient and quality public services
Prjt mgmt estimating s/w life cycle cost budget estimate its -10to +25 TD Planning Vendor bid analysis opportunity cost definitive estimate its -5 to 10 BU planning reserve analysis (13)Determine Budget Activity Cost Estimates Cost aggregation Cost performance baseline what is the budgeted target contigency reserve known unknown
©℗ 2007-2016 Richard Perrin – Evolutionten Skillware - TOC vi Cost Estimating Tools 7-6
– De pratique de benchmarking et de recherche de bonnes pratiques – D’outilsde pilotage de la performance et d’évaluationde l’ation(aide à la décision) • Insuffisances en matière de reporting et de communication vers l’extéieu 7
©℗ 2007-2016 Richard Perrin – Evolutionten Skillware- TOC iii Chapter 2 Test 2-27
Terms of Reference Template Network terms of reference Terms of Reference (ToR) can set out the working arrangements for a network and can list vital
• Il supervise le budget et analyse la cohérence des chiffres fournis, tout en s’assurant du respect des directives reçues • Il explique la formation du résultat par l’analyse des coûts, la détérioration de la marge • Il met en place les outils de pilotage dont la fonction est de permettre aux