When to complain to an ombudsman. You can complain to an ombudsman if you've already complained to the organisation and couldn't solve your problem through their complaints procedure.
What can you complain to the ombudsman about?
We review and resolve complaints about all sorts of things, such as: billing, customer service, installations/delays, switching providers, loss of service and sales. Find out more about the types of problems Ombudsman Services can look at.
What can the local government ombudsman investigate?
The Ombudsman can investigate complaints made by or on behalf of members of the public. This includes not just complaints from individuals but also groups of people and a wide range of organisations.
Which of the following complaints cannot be made to the ombudsman?
Any complainant, whose complaint on the same subject matter is or was before a Court/Consumer Forum cannot approach Ombudsman.