Which one of the following is the best definition of the term service management in ITI?
Which one of the following is the BEST definition of the term service management? A set of specialized organizational capabilities for providing value to customers in the form of services.
What are the concepts of IT service management?
The main purpose of IT service management is to make sure that the appropriate processes, technology, and people are put in place to make sure that the organization can achieve its business goals.
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