When can i complain to the financial ombudsman

You will need to make a complaint to us within six months from the date on your final response. You can find out more about time limits affecting your complaint on our website. If you haven't received a response to your complaint within eight weeks, you can also refer your complaint to us.

How long do I have to complain FCA?

Complaining to a financial services firm\n\n In general, firms we regulate must respond to your complaint in writing within eight weeks.

Can you complain directly to the FCA?

You can either: complete an online complaints form. download a printable form (PDF) or send a letter to us at: Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN. email us at complaints.scheme@fca.org.uk.

What can you complain to the Ombudsman about?

We review and resolve complaints about all sorts of things, such as: billing, customer service, installations/delays, switching providers, loss of service and sales. Find out more about the types of problems Ombudsman Services can look at.

Can you go straight to the financial Ombudsman?

Complaining to us is straightforward and will not cost you anything - but you need to give the financial business you are unhappy with a chance to sort things out before we can get involved. For most complaints, financial businesses have up to 8 weeks to consider and respond to your complaint.