- Q1. What is Salesforce Service Cloud?
- Q2. What is a Case?
- Q3. What is a Case Team?
- Q3. What is the Service Console?
- Q4. What is the Support Process?
- Q5. What are Case Assignment Rules?
- Q6. What are Case Escalation Rules?
- Q7. What are Case Auto-Response Rules?
What is Service Cloud in Salesforce?
Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. The purpose is to foster one-to-one marketing relationships with every customer across multiple channels and devices.
What is the difference between Service Cloud and Salesforce?
The Difference in the Salesforce Sales Cloud and Service Cloud Features. The key difference is that Sales Cloud focuses on sales activities while Service Cloud is designed for case routing automation and speeding up case resolution for support agents.
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