What is a key skill of a Service Manager?
These include a customer service mindset, outstanding communication skills, conflict-resolution skills, a creative problem-solving ability, and a high level of empathy. However, to be in a manager level role, another level of skills is required.
What makes a good Service Manager?
What qualities make an outstanding service manager? Just a few: technical ability, people skills, leadership skills, empathy, a positive attitude, a willingness to serve, multi-tasking and organizational skills, ability to delegate, vision, and the ability to see the big picture.
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[PDF] Deputy Service Manager - Job Description - Social Interest Group
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