You'll need to contact your insurance company, let them know what happened and provide the following details: information about the other driver, including name, address and if possible, their contact number and name of their insurer. details about the cars involved, including make, model and number plates.
How does insurance work when its not your fault?
Your insurance company will pay for your damages, minus your deductible. Don't worry — if the claim is settled and it's determined you weren't at fault for the accident, you'll get your deductible back. The involved insurance companies determine who's at fault.
Do you keep no claims if not your fault?
If you've reported an accident that wasn't your fault and you don't want to make a claim, it shouldn't be treated as a claim by your insurer. However, your no-claims bonus may be affected if they receive a claim from the other driver.
What happens if someone else crashes my car Australia?
If you are covered by your car insurance, then you can make a claim to your insurance company. As the car accident was not your fault, you do not need to pay any excess fees. Your insurance company will sort out the car repairs and seek all repair and car rental costs from the at-fault driver.
How long after an accident can you file an insurance claim Australia?
While you can file a personal injury benefits claim for three months after a motor vehicle accident has occurred, the real deadline you should keep in mind is 28 days. First of all, 28 days is the time limit to report the incident to the police if they were not at the scene.