Car insurance Ombudsman

This is a person who's responsible for conducting an independent investigation of your complaint within the company. Make a formal complaint in writing to your insurance company to your insurance company's internal ombudsman.

Although the vast majority of motorists never complain about their car insurance, the UK car insurance ombudsman still deals with thousands of complaints every year. Make sure you carefully compare what’s covered by car insurance policies before you decide on taking one out.

These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience. The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.