A change agent, or agent of change, is someone who promotes and enables change to happen within any group or organization.
In business, a change agent is an individual who promotes and supports a new way of doing something within the company.
They act in a manner likely to build trust.
Change agents develop their skills with experiences in changing situations.
This chapter describes four change agent types: Emotional Champion, Developmental Strategist, Intuitive Adapter, and Continuous Improver.
An internal change agent is someone who is a champion for change within their organization or department.
Unlike external change agents (who encourage and facilitate change from outside the organization) an internal change agent is someone inside the organization or department who helps facilitate and encourage change.