[PDF] A helpsheet on how to submit meter readings for payment

How effective is a meter reading program?

In order to be effective, a meter reading program must be able to accurately communicate meter reads in a timely and complete manner to facilitate customer billing. Throughout the City of Denton, an advanced metering infrastructure (AMI) system is used to read electric meters.

Who should report the results of the meter replacement program?

Results of the meter replacement program should be reported to Water Utilities Department management as appropriate. Water Metering Comments: Based on the information reviewed by the Internal Audit team at the time of the audit, the finding is accurate and supports the recommendation.

What is the utility meter reading and billing process?

The final step in the utility meter reading and billing process is to calculate and bill customers for their utility usage. Utility bills are generally calculated by multiplying the usage for each month by the utility rate, which is set annually by the City Council via ordinance.