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Digital Field Applications:

Musoni Case Study

Channels & Technology, Accion

September 2015

Photo courtesy of Musoni:

2

Table of Contents

3 Acknowledgments

4 1. Executive Summary

4 1.1 Findings

5 2. Introduction

6 2.1 Overview of the Digital Field Application at Musoni

7 3. Implementation Process

7 3.1 Planning & Analysis Phase

8 3.2 Development & Implementation Phase

8 3.3 Pilot & Rollout Phase

8 3.3.1 Pilot

9 3.3.2 Rollout

10 4. Impact

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10 4.2.1 Cost Savings

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13 4.3 Challenges & Lessons Learned

14 5. Business Case

14 5.1 DFA Costs

14 5.2 DFA Revenues & Cost Savings

16 6. Next Steps for Musoni

17 Project Team

3Digital Field Applications: Case Study - Channels & Technology, Accion

Acknowledgments

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About Channels & Technology

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Kenyan MFI to be 100 percent mobile. Its mission to digitally optimize

Application.

Introduction

Geographic region:

Regulatory status

Year established: 2010

Total clients:

Loan portfolio

Total disbursement:

15

TABLE 1

Musoni Overview

2 6

Overview of the Digital Field

Application at Musoni

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PerformanceManagement

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7Digital Field Applications: Case Study - Channels & Technology, Accion

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