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How to gain credibility with your audience in business reports?

Excellence in Business Communication, 12e(Thill/Bovee) Chapter 12 Writing Reports and Proposals 1) To gain credibility with your audience in business reports, verifying facts and references will help to ensure A) completeness. B) accuracy. C) the report is well balanced. D) the report is clear and logical. E) proper documentation.

How do I make my research report more credible?

A) research all sides of your topic. B) make the report longer than it really needs to be. C) avoid setting unrealistic expectations. D) document your findings with credible sources. E) All of the above will increase your credibility. A) research all sides of your topic. B) make the report longer than it really needs to be.

What makes a successful report writer?

Answer: E Explanation: E) A successful report writer adapts to his or her audience by being sensitive to the audience's needs, building strong relationships with the audience, and controlling style and tone.

How to write a Business Report for outsiders?

5) When writing business reports for outsiders (such as customers or suppliers), it is best to A) use a more formal tone than you would for an internal audience. B) use a less formal tone than you would for an internal audience. C) include personal references such as "you" and "us."

For more information, contact:

Suggested Citation:

i

Table of Contents

Part I: Writing the Final Evaluation Report .........................................1

Who is the audience for this workbook?

What is a final evaluation report?

Why do you want a final evaluation report?

How do you write an evaluation report?

Evaluation Report Overview

.......4 What are the key steps in developing and disseminating a final evaluation report using CDC's Framework? 7

The Process of Participatory Evaluation Reporting

Step 1: Engage Stakeholders

9 Define the Purpose of the Evaluation in the Report ....................................9

Engage the Evaluation Stakeholder Workgroup (ESW)

...............................9

Step 2: Describe the Program

Create a Shared Understanding of the Program

......................................12

Provide a Narrative Description

Include a Logic Model

...13

Describe the Stage of Development

Step 3: Focus the Evaluation Design

Describe the Evaluation Questions

Process Evaluation Focus

Outcome Evaluation Focus

Discuss Feasibility Issues

Step 4: Gather Credible Evidence

Present Credible Evidence

Describe Methods and Data Sources

Quantitative and Qualitative Methods

Use the Evaluation Plan Methods Grid

Report Data With Clarity

24
ii Report Clarity of Quantitative Data .........................................................24

Report Clarity of Qualitative Data

Step 5: Justify Conclusions

.27

Use Tools for Reporting With Clarity

Step 6: Ensure Use and Share Lessons Learned

Plan for Communication and Dissemination

Other Communication and Reporting Efforts

Ensure Use of Information

Use Tools for Clarity in Reporting

Prepare an Executive Summary

Include References and Appendices

One Last Note

..............37

Pulling It All Together

...............39

References

..............................42

Part II: Exercise, Worksheets, and Tools

Step 1: 1.1 Stakeholder Inclusion and Communication Plan Exercise ...............46 Step 1: 1.2 Stakeholder Information Needs Exercise Step 3: 2.1 Checklist for Assessing Your Evaluation Questions .........................49 Step 5: 3.1 Stakeholder Interpretation Meeting Exercise ..................................51

Step 6: 4.1 Communicating Results Exercise

Outline: 5.1 Reporting Checklist Tool

Tools and Templates: Checklist for Ensuring Effective Evaluation Reports* .......61

Outline: 5.2 Evaluation Report Outline Examples

Logic Models: OSH and DNPAO Logic Model Examples

...................................65 Preventing Initiation of Tobacco Use Among Young People ..............................65 Eliminating Nonsmokers' Exposure to Secondhand Smoke .............................66

Promoting Quitting Among Adults and Young People

......................................67 State NPAO Program - Detailed Logic Model (FOA 805 & TA Manual) .............68 iii Resources* ........................................................................ ..................69

Web Resources

.......................69 Making Your Ideas Stick: Reporting and Program Planning ...............................71 Qualitative Methods........................................................................ .................72

Quantitative Methods

..............72

Pulling It All Together

...............72

Evaluation Use

........................73

OSH Evaluation Resources

......73

DNPAO Evaluation Resources

..76 iv

Figures

Figure 1: CDC Framework for Program Evaluation in Public Health ................7 Figure 2: Logic Model Example ...................................................................13 Figure 3A: Logic Model Category by Stage of Development Example .............15 Figure 3B: Logic Model Category by Stage of Development With

Corresponding Evaluation Questions

Figure 4A: Evaluation Plan Methods Grid Example 1 ......................................23 Figure 4B: Evaluation Plan Methods Grid Example 2 ......................................23 Figure 5: Communication Plan Table ............................................................33 Figure 6: Examples of Upstream, Midstream, and Downstream

Successes With a Media Campaign

Acronyms

CDC Centers for Disease Control and Prevention

CMI

Component Model of Intfrastructure

DNPAO Division of Nutrition, Physical Activity, and Obesity

ESW Evaluation Stakeholder Workgroup

NIDRR National Institute on Disability and Rehabilitation Research

OSH Office on Smoking and Health

QA Quality Assurance

Part I: Writing the Final Evaluation Report

WHO IS THE AUDIENCE FOR THIS WORKBOOK?

The purpose of this workbook is to help public health program managers, administrators, and evaluators develop a joint understanding of what constitutes a n al evaluation report; why a nal report is important; and how they can develop an e ffective report. This workbook is to be used along with other evaluation resources, such as th ose listed in the Resources section. Part I denes and describes how to write an effect ive nal evaluation report. Part II includes exercises, worksheets, tools, and resources. Th e contents of Part II will facilitate the process for program staff members and evaluation stakeholder workgroup (ESW) members to think through the concepts presented in Part I. The w orkbook was written by staff members of the Ofce on Smoking and Health (OSH), the Division of Nutrition, Physical Activity and Obesity (DNPAO) at the Centers for Di sease Control and Prevention (CDC), and ICF International. The content and steps for wri ting a nal evaluation report can be applied to any public health program or initiative.

WHAT IS A FINAL EVALUATION REPORT?

A nal evaluation report is a written document that describes how you monitored and evaluated your program. It presents the ndings, conclusions, and recommendations from a particular evaluation, including recommendations for how evaluation results can be used to guide program improvement and decision making. While evaluation is an ongoing process, the term “nal," as used in this workbook, refers to the last report of a funding period or the nal report of a specic evaluation activity.

The nal report should describe the

"What," the "How," and the "Why It Matters" questions about your program.

The "What" describes your program and how its purpose and activities are linked with the intended outcomes.

The "How" addresses the process for implementing your program and provides information about whether it is operating with fidelity to its design. The "How" (or

A final evaluation report is a

written document that describes how you monitored and evaluated your program. It allows you to describe the

“What,"

the

“How,"

and the

“Why it Matters"

for your program and use evaluation results for program improvement and decision making. 2 process evaluation), along with output and/or short-term outcome information, helps to clarify whether and why changes were made during implementation. The

“Why It Matters"

(sometimes referred to as the "So What" question) provides the rationale for your program and its impact on public health. The ability to demonstrate that your program has made a difference is crucial to program sustainability. The final evaluation report is one of many ways to present the results from an evaluation. It may be constructed differently from the approach presented here (additional options will be shared later in this workbook). However, engaging in the process of creating an evaluation report presented in this workbook will be helpful no matter how the information is presented.

WHY DO YOU WANT A FINAL

EVALUATION REPORT?

A final evaluation report is needed to relay information from the evaluation to program staff, stakeholders, and funders to support program improvement and decision making. The final evaluation report is only one communication method for conveying evaluation results. It is useful, how ever, to have one transparent document with information about stakeholders, the program, t he evaluation design, activities, results, and recommendations. Such information can b e used to facilitate support for continued or enhanced program funding, create awareness of a nd demonstrate success (or lessons learned from program failures), and promote sustai nability. Torres, Preskill, and Piontek, (2005, p. 13) contend that there are three reas ons for communicating and reporting evaluation results:

1. Build awareness and/or support and provide the basis for asking question

s

2. Facilitate growth and improvement

3. Demonstrate results and be accountable

The evaluation

stakeholder workgroup (ESW) comprises members who have a stake, or vested interest, in the evaluation findings and can benefit most directly from the evaluation. These members represent the primary users of the evaluation results and generally act as a consultative group throughout the entire planning process, as well as throughout the implementation of the evaluation. Members often are instrumental in the dissemination of results. The process of developing a nal evaluation report in cooperation wit h an ESW fosters collaboration and a sense of shared purpose. A written report fosters tr ansparency and promotes use of the results. Use of evaluation results must be planned, directed, andquotesdbs_dbs7.pdfusesText_13
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