TUI Group
check-in for flight. In-flight retail reminder at airport. Recommendations when manage my booking. Select your room at hotel check-in. Recommendations when log
FY17 Full Year Results
In-flight retail reminder at airport. Recommendations when manage my booking. Select your room at hotel check-in. Recommendations when log-in to TUI app. In
TUI Group
My visit to a project run by TUI Care Foundation in Crete in the summer of last year TUI fly Belgium was honoured with the Environment Award at the Brussels.
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benchmarks for colleagues view of TUI as an That course will commence in. February 2017. Frederic Dewandel. Performance and Fuel Manager. TUI fly Belgium and ...
moments
TUI Germany is following the good example set by Belgium. For some years now floor of TUI fly headquarters. The lights are dimmed the sprawling office ...
ANNUAL REPORT
6 дек. 2021 г. The new TUI will be leaner more digital
ANNUAL REPORT 2015 / 16
12 дек. 2016 г. TUI Group is the world's leading integrated tourism group operating in some 180 countries around the globe. We open up new horizons for our ...
ANNUAL REPORT OF THE TUI GROUP
10 дек. 2019 г. ... manage hotel bed allocation in all markets to be ahead of the ... Belgium. 100. TUI UK Italia Srl Turin. Italy. 100. TUI UK Limited
moments
TUI Airways and TUI fly Germany ranked 1st and 3rd on the Atmosfair. Airline Research TUI Belgium is one of the strongest employer brands in the country ...
2022 ANNUAL REPORT
12 дек. 2022 г. ... fly Nordic. 66.4. 69.7. – 4.8. 67.1. * rpk = revenue passenger kilometer. We ... TUI Group is part of the Global Tourism Plastic Initiative and ...
Clause de non-responsabilité Disclaimer Disclaimer Compagnie
31 ???. 2020 ?. Air Canada https://www.aircanada.com/ca/en/aco/home.html#/ my bookings https://www.aircanada.com/fr/fr/aco/home.html mes réservations.
TUI Group
In-flight retail reminder at airport. Recommendations when manage my booking. Select your room at hotel check-in. Recommendations when log-in to TUI app.
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(SDGs) are a helpful 'big picture' way to view the material TUI fly Belgium made modifications to the underside of Embraer ... point-of-booking.
ANNUAL REPORT OF THE TUI GROUP
9 ???. 2020 ?. manoeuvre TUI through this crisis I express my heartfelt ... At our meetings
TUI Group Investor Relations
TUI GROUP
ANNUAL REPORT 2015 / 16
12 ???. 2016 ?. What makes a good manager in your view? The demands placed on managers are very ... three are from TUI fly Belgium three are from TUI fly.
moments
A visit to the airport home of Germany's TUI fly. 48. Digital Step best sea view. ... Marketing Officer & Managing Director TUI Hotels & Resorts.
Case No COMP/M.4600 - TUI / FIRST CHOICE REGULATION (EC
4 ???. 2007 ?. Pursuant to a merger agreement signed on 19 March 2007 TUI will ... package"
TUI Group
12 ??? 2021 ?. 2.7m guests mainly from Germany Belgium & UK. • ~24k flights. • Most popular destinations: Greece & Spain. • Online bookings up by ...
TUI Group
My visit to a project run by TUI Care Foundation in Crete in the summer TUI fly Belgium won the Brussels Airport Environment Award in early 2018.
How do I book a flight with TUIfly?
About the website TUI fly TUI fly - the airline Your flight with TUIfly Baggage Rebook Seat reservation GENERAL CONDITIONS OF CARRIAGE CARRY-ON BAGGAGE CATERING ON BOARD Contact TUIfly.com Web Check-In Transfer at destination Book your transfer to the hotel in advance and enjoy your stay starting immediately upon arrival. Book now TUI fly Blog
What is the compensation for delayed flights with TUI fly Belgium?
Experienced delayed flights with TUI fly Belgium? Claim flight compensation for a disrupted, delayed or cancelled flight up to three years old and get up to €600! Flights get delayed, flights get cancelled.
How much does TUIfly cost?
TUIfly.com TUIfly.com ?Cheap flights from 37.00 €: Find over 300 destinations ? in 99 countries ? your dream destination ? and book online your ticket! TUI fly Flight? Service? Service subjects Flight Booking & Planning Booking Book now Group booking Modify Flight Book Extras Planning Destinations Schedule Departures/Arrivals
How are complaints handled by TUI Airlines Belgium NV?
Complaints will only be treated in Dutch, English or French. Any reimbursement by TUI Airlines Belgium NV will be done in the same way as was used to pay the booking, that is through the travel agency, or, in case of a direct booking, on the credit card or bank account that was used to make the payment.
FY21 H1 RESULTS
12 MAY 2021
2TUI GROUP | FY21 H1 Results | 12 May 2021
FORWARD-LOOKING STATEMENTS
This presentation contains a number of statements related to the future development of TUI. These statements are based both on assumptions and estimates. Although we are convinced that these future-related statements are realistic, we cannot guarantee them, for our assumptions involve risks and uncertainties which may give rise to situations in which the actual results differ substantially from the expected ones. The potential reasons for such differences include market fluctuations, the development of world market fluctuations, the development of world market commodity prices, the development of exchange rates or fundamental changes in the economic environment. TUI does not intend or assume any obligation to update any forward-looking statement to reflect events or circumstances after the date of these materials. 3 3TUI GROUP | FY21 H1 Results | 12 May 2021
5Next priorities
Fritz Joussen
6Summary
Fritz Joussen
2Activeduring pandemic
Fritz Joussen
1CrisisManagement
Fritz Joussen
Agenda
7 Q&AFritz Joussen& Sebastian Ebel
3Ready to launch summer 21
Fritz Joussen
4FY21 H1 Results
Sebastian Ebel
4 One year into C-19 pandemic: Crisis management is part of our DNATUI GROUP | FY21 H1 Results | 12 May 2021
Significant self-help actions taken śCash fixed costs decreased by >70%, UHVXOPLQJ LQ PRQPOO\ ŃMVO IL[HG ŃRVP RI ż2D0P -ż300P6HŃXULQJ ż4B8NQ1liquidity through three support packages śaż2NQ PR ŃRYHU
working capital Efficiency programmeRQ PUMŃN PR GHOLYHU aż400P savings p.a. by FY23 śno compromise on quality and growth Asset-right strategy in hotels & cruises in order to accelerate growth Acceleration of digital strategy śinspiring customers and creating a long-term competitive advantage First step towards refinancing government facilities with successful issue ofż400P ŃRQYHUPLNOH NRQGV LQ $SULO
Market recovery towards summer with significant working capital inflow expected ILTXLGLP\ OHMGURRP RI aż1B7NQ2śstrongly positioned for leisure travel recovery1 With the commitment of banks, German Federal government & shareholders; 2 Pro forma liquidity, i.e. cash and committed lines incl. 3rd financing package and convertible bonds; as of 7 May 2021
5 5TUI GROUP | FY21 H1 Results | 12 May 2021
5Next priorities
Fritz Joussen
6Summary
Fritz Joussen
2Activeduring pandemic
Fritz Joussen
1CrisisManagement
Fritz Joussen
Agenda
7 Q&AFritz Joussen& Sebastian Ebel
3Ready to launch summer 21
Fritz Joussen
4FY21 H1 Results
Sebastian Ebel
6 TUI has continued to deliver a broad range of holiday products safely and responsibly to more than 2.7m guests since June TUI is the first operator to provide holiday experiences on lifting of restrictionsHOTELS & RESORTS
CRUISES2
V122 opened1hotels across Group portfolio such as Riu and Robinson VAvailable destinations: e.g. Canaries, Balearics, MaldivesV40% overall occupancy rate in FY21 H1
V~120 Cruises, e.g. Blue cruises in Baltic Sea & CanariesV~85,000 guests
V1,400 guests extended their stay on board
V~50,000 PCR tests & 35,000 antigen tests
TUI MUSEMENT
MARKETS & AIRLINES
V261k excursions since Summer 20
VIncreasing domestic products during pandemic
V3.74m transfers in destinations like Canaries andBalearics
V2.7m guests mainly from Germany, Belgium & UK
V~24k flights
VMost popular destinations: Greece & Spain
VOnline bookings up by +7%-points to 56% in H1
1 as at 31 March 2021; 2 numbers since restart in summer 20 until end of April 2021
TUI GROUP | FY21 H1 Results | 12 May 2021
7 Customers appreciate flexible, safe and unique experiences, adapted to their needs TRUSTVStrong brand proposition
VMarketleading positions
VControl whole value chain
VHoliday protection1
SERVICE /QUALITY
VOnepoint of contact
V24/7 virtual support via TUI
appVIn destination representatives2
FLEXIBILITY
VFree amendments for
bookingsVIntroduction of flex options
VBroad range of destinations
HEALTH / SAFETY
VHygiene concepts
VTesting facilities
VInsurance cover
ŠF29HG SURPHŃPš
1 Via regulated consumer protection schemes in each respective source market; 2 Available in key resorts
TUI delivers a unique blend of human & digital interactionTUI GROUP | FY21 H1 Results | 12 May 2021
8TUI holidays positively received by customers
1 TUI Group Restart Survey, since 1stApril 2021, n = 435, source market Germany only; 2 Scale 1 -10, time period: April 2020 until March 2021, n=83,183
OUR CUSTOMERS FEEL CONFIDENT
72 75$9(IŦ
TUI achieves above average CSAT of 8.62
TUI GROUP | FY21 H1 Results | 12 May 2021
Ŧ $1G F217H18( 72 (1-2K 7+(H5
HOLIDAYS IN TIMES OF PANDEMIC
How enjoyable do our guests find their
holiday so far?1How confident do our guests feel traveling in the current situation?1 40%45%
9%3% 3% reasonably anxious very confident very anxious reasonably confident neutral 25%
45%
17% 7%6% reasonably enjoyable very enjoyable neutral reasonably unenjoyable very unenjoyable 9 9
TUI GROUP | FY21 H1 Results | 12 May 2021
5Next priorities
Fritz Joussen
6Summary
Fritz Joussen
2Activeduring pandemic
Fritz Joussen
1CrisisManagement
Fritz Joussen
Agenda
7 Q&AFritz Joussen& Sebastian Ebel
3Ready to launch summer 21
Fritz Joussen
4FY21 H1 Results
Sebastian Ebel
10 Successful vaccine progress to date, combined with health protocols enables the safe return of Summer holidaysVACCINATIONS
Vaccine programmes
progressing solidly across customer markets & destinationsSAFE TRAVEL
2.7m customer
departures since lastJune -extremely low
incidence rate of 0.411 recordedPROTOCOLS
Comprehensive hygiene
measures now standard across TUI eco-system Key tools in place versus S20 to facilitate international leisure travelTESTING
Affordable PCR/antigen
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