[PDF] TUI Group 12 ??? 2021 ?. 2.7m guests





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TUI Group

check-in for flight. In-flight retail reminder at airport. Recommendations when manage my booking. Select your room at hotel check-in. Recommendations when log 



FY17 Full Year Results

In-flight retail reminder at airport. Recommendations when manage my booking. Select your room at hotel check-in. Recommendations when log-in to TUI app. In 



TUI Group

My visit to a project run by TUI Care Foundation in Crete in the summer of last year TUI fly Belgium was honoured with the Environment Award at the Brussels.



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benchmarks for colleagues view of TUI as an That course will commence in. February 2017. Frederic Dewandel. Performance and Fuel Manager. TUI fly Belgium and ...



moments

TUI Germany is following the good example set by Belgium. For some years now floor of TUI fly headquarters. The lights are dimmed the sprawling office ...



ANNUAL REPORT

6 дек. 2021 г. The new TUI will be leaner more digital



ANNUAL REPORT 2015 / 16

12 дек. 2016 г. TUI Group is the world's leading integrated tourism group operating in some 180 countries around the globe. We open up new horizons for our ...



ANNUAL REPORT OF THE TUI GROUP

10 дек. 2019 г. ... manage hotel bed allocation in all markets to be ahead of the ... Belgium. 100. TUI UK Italia Srl Turin. Italy. 100. TUI UK Limited



moments

TUI Airways and TUI fly Germany ranked 1st and 3rd on the Atmosfair. Airline Research TUI Belgium is one of the strongest employer brands in the country ...



2022 ANNUAL REPORT

12 дек. 2022 г. ... fly Nordic. 66.4. 69.7. – 4.8. 67.1. * rpk = revenue passenger kilometer. We ... TUI Group is part of the Global Tourism Plastic Initiative and ...



Clause de non-responsabilité Disclaimer Disclaimer Compagnie

31 ???. 2020 ?. Air Canada https://www.aircanada.com/ca/en/aco/home.html#/ my bookings https://www.aircanada.com/fr/fr/aco/home.html mes réservations.



TUI Group

In-flight retail reminder at airport. Recommendations when manage my booking. Select your room at hotel check-in. Recommendations when log-in to TUI app.



Untitled

(SDGs) are a helpful 'big picture' way to view the material TUI fly Belgium made modifications to the underside of Embraer ... point-of-booking.



ANNUAL REPORT OF THE TUI GROUP

9 ???. 2020 ?. manoeuvre TUI through this crisis I express my heartfelt ... At our meetings





ANNUAL REPORT 2015 / 16

12 ???. 2016 ?. What makes a good manager in your view? The demands placed on managers are very ... three are from TUI fly Belgium three are from TUI fly.



moments

A visit to the airport home of Germany's TUI fly. 48. Digital Step best sea view. ... Marketing Officer & Managing Director TUI Hotels & Resorts.



Case No COMP/M.4600 - TUI / FIRST CHOICE REGULATION (EC

4 ???. 2007 ?. Pursuant to a merger agreement signed on 19 March 2007 TUI will ... package"



TUI Group

12 ??? 2021 ?. 2.7m guests mainly from Germany Belgium & UK. • ~24k flights. • Most popular destinations: Greece & Spain. • Online bookings up by ...



TUI Group

My visit to a project run by TUI Care Foundation in Crete in the summer TUI fly Belgium won the Brussels Airport Environment Award in early 2018.

How do I book a flight with TUIfly?

About the website TUI fly TUI fly - the airline Your flight with TUIfly Baggage Rebook Seat reservation GENERAL CONDITIONS OF CARRIAGE CARRY-ON BAGGAGE CATERING ON BOARD Contact TUIfly.com Web Check-In Transfer at destination Book your transfer to the hotel in advance and enjoy your stay starting immediately upon arrival. Book now TUI fly Blog

What is the compensation for delayed flights with TUI fly Belgium?

Experienced delayed flights with TUI fly Belgium? Claim flight compensation for a disrupted, delayed or cancelled flight up to three years old and get up to €600! Flights get delayed, flights get cancelled.

How much does TUIfly cost?

TUIfly.com TUIfly.com ?Cheap flights from 37.00 €: Find over 300 destinations ? in 99 countries ? your dream destination ? and book online your ticket! TUI fly Flight? Service? Service subjects Flight Booking & Planning Booking Book now Group booking Modify Flight Book Extras Planning Destinations Schedule Departures/Arrivals

How are complaints handled by TUI Airlines Belgium NV?

Complaints will only be treated in Dutch, English or French. Any reimbursement by TUI Airlines Belgium NV will be done in the same way as was used to pay the booking, that is through the travel agency, or, in case of a direct booking, on the credit card or bank account that was used to make the payment.

FY21 H1 RESULTS

12 MAY 2021

2

TUI GROUP | FY21 H1 Results | 12 May 2021

FORWARD-LOOKING STATEMENTS

This presentation contains a number of statements related to the future development of TUI. These statements are based both on assumptions and estimates. Although we are convinced that these future-related statements are realistic, we cannot guarantee them, for our assumptions involve risks and uncertainties which may give rise to situations in which the actual results differ substantially from the expected ones. The potential reasons for such differences include market fluctuations, the development of world market fluctuations, the development of world market commodity prices, the development of exchange rates or fundamental changes in the economic environment. TUI does not intend or assume any obligation to update any forward-looking statement to reflect events or circumstances after the date of these materials. 3 3

TUI GROUP | FY21 H1 Results | 12 May 2021

5

Next priorities

Fritz Joussen

6

Summary

Fritz Joussen

2

Activeduring pandemic

Fritz Joussen

1

CrisisManagement

Fritz Joussen

Agenda

7 Q&A

Fritz Joussen& Sebastian Ebel

3

Ready to launch summer 21

Fritz Joussen

4

FY21 H1 Results

Sebastian Ebel

4 One year into C-19 pandemic: Crisis management is part of our DNA

TUI GROUP | FY21 H1 Results | 12 May 2021

Significant self-help actions taken śCash fixed costs decreased by >70%, UHVXOPLQJ LQ PRQPOO\ ŃMVO IL[HG ŃRVP RI ż2D0P -ż300P

6HŃXULQJ ż4B8NQ1liquidity through three support packages śaż2NQ PR ŃRYHU

working capital Efficiency programmeRQ PUMŃN PR GHOLYHU aż400P savings p.a. by FY23 śno compromise on quality and growth Asset-right strategy in hotels & cruises in order to accelerate growth Acceleration of digital strategy śinspiring customers and creating a long-term competitive advantage First step towards refinancing government facilities with successful issue of

ż400P ŃRQYHUPLNOH NRQGV LQ $SULO

Market recovery towards summer with significant working capital inflow expected ILTXLGLP\ OHMGURRP RI aż1B7NQ2śstrongly positioned for leisure travel recovery

1 With the commitment of banks, German Federal government & shareholders; 2 Pro forma liquidity, i.e. cash and committed lines incl. 3rd financing package and convertible bonds; as of 7 May 2021

5 5

TUI GROUP | FY21 H1 Results | 12 May 2021

5

Next priorities

Fritz Joussen

6

Summary

Fritz Joussen

2

Activeduring pandemic

Fritz Joussen

1

CrisisManagement

Fritz Joussen

Agenda

7 Q&A

Fritz Joussen& Sebastian Ebel

3

Ready to launch summer 21

Fritz Joussen

4

FY21 H1 Results

Sebastian Ebel

6 TUI has continued to deliver a broad range of holiday products safely and responsibly to more than 2.7m guests since June TUI is the first operator to provide holiday experiences on lifting of restrictions

HOTELS & RESORTS

CRUISES2

V122 opened1hotels across Group portfolio such as Riu and Robinson VAvailable destinations: e.g. Canaries, Balearics, Maldives

V40% overall occupancy rate in FY21 H1

V~120 Cruises, e.g. Blue cruises in Baltic Sea & Canaries

V~85,000 guests

V1,400 guests extended their stay on board

V~50,000 PCR tests & 35,000 antigen tests

TUI MUSEMENT

MARKETS & AIRLINES

V261k excursions since Summer 20

VIncreasing domestic products during pandemic

V3.74m transfers in destinations like Canaries and

Balearics

V2.7m guests mainly from Germany, Belgium & UK

V~24k flights

VMost popular destinations: Greece & Spain

VOnline bookings up by +7%-points to 56% in H1

1 as at 31 March 2021; 2 numbers since restart in summer 20 until end of April 2021

TUI GROUP | FY21 H1 Results | 12 May 2021

7 Customers appreciate flexible, safe and unique experiences, adapted to their needs TRUST

VStrong brand proposition

VMarketleading positions

VControl whole value chain

VHoliday protection1

SERVICE /QUALITY

VOnepoint of contact

V24/7 virtual support via TUI

app

VIn destination representatives2

FLEXIBILITY

VFree amendments for

bookings

VIntroduction of flex options

VBroad range of destinations

HEALTH / SAFETY

VHygiene concepts

VTesting facilities

VInsurance cover

ŠF29HG SURPHŃPš

1 Via regulated consumer protection schemes in each respective source market; 2 Available in key resorts

TUI delivers a unique blend of human & digital interaction

TUI GROUP | FY21 H1 Results | 12 May 2021

8

TUI holidays positively received by customers

1 TUI Group Restart Survey, since 1stApril 2021, n = 435, source market Germany only; 2 Scale 1 -10, time period: April 2020 until March 2021, n=83,183

OUR CUSTOMERS FEEL CONFIDENT

72 75$9(IŦ

TUI achieves above average CSAT of 8.62

TUI GROUP | FY21 H1 Results | 12 May 2021

Ŧ $1G F217H18( 72 (1-2K 7+(H5

HOLIDAYS IN TIMES OF PANDEMIC

How enjoyable do our guests find their

holiday so far?1How confident do our guests feel traveling in the current situation?1 40%
45%
9%3% 3% reasonably anxious very confident very anxious reasonably confident neutral 25%
45%
17% 7%6% reasonably enjoyable very enjoyable neutral reasonably unenjoyable very unenjoyable 9 9

TUI GROUP | FY21 H1 Results | 12 May 2021

5

Next priorities

Fritz Joussen

6

Summary

Fritz Joussen

2

Activeduring pandemic

Fritz Joussen

1

CrisisManagement

Fritz Joussen

Agenda

7 Q&A

Fritz Joussen& Sebastian Ebel

3

Ready to launch summer 21

Fritz Joussen

4

FY21 H1 Results

Sebastian Ebel

10 Successful vaccine progress to date, combined with health protocols enables the safe return of Summer holidays

VACCINATIONS

Vaccine programmes

progressing solidly across customer markets & destinations

SAFE TRAVEL

2.7m customer

departures since last

June -extremely low

incidence rate of 0.411 recorded

PROTOCOLS

Comprehensive hygiene

measures now standard across TUI eco-system Key tools in place versus S20 to facilitate international leisure travel

TESTING

Affordable PCR/antigen

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