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For example a coordinating team may require a member organization to report impact whereas a web-based form may be useful in formal incident reporting.
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Computer Security Incident Handling Guide
Also the CERT®/CC document State of the Practice of Computer Security Incident Response Teams (CSIRTs) provides several sample incident reporting forms.
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How to Report Computer Problems
1) Before reporting the problem please restart the computer and see if the error still technology work request form available at http://Helpdesk.
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[PDF] How to Report Computer Problems
How to Report Computer Problems 1) Before reporting the problem please restart the computer and see if the error still occurs
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How to Report Computer Problems
1) Before reporting the problem, please restart the computer and see if the error still
occurs. Many problems are automatically fixed when the computer restarts. If the problem is an emergency (i.e. something breaks which is needed for the class to function) then please call 628-5918 and report the problem. A technician will be by as soon as possible. Please only call if the request needs immediate attention. If the problem is not urgent please report the problem via the web based technology work request form available at http://HelpdeskHow to use the Helpdesk Work Order System:
1) Open a browser (Internet Explorer, Mozilla Firefox, etc.) and go to
http://Helpdesk. You will see a page similar to the one pictured below. Fill in you email address and password and click login. This will tell the tech who is reporting the problem and verifies you identity. The login page for Web Help Desk ( http://Helpdesk ) After logging in you will see a page asking for information about the problem. Find the Problem Type drop down box and select OEC then select 11 self service. In the Subject line place a one line description of the problem. In the Problem Detail area place a description of the problem. Please include:1) A summary of the problem. Include a list of everything in use at the time of the
problem. Exp. Plato crashed while using Ms Word and.2) Steps to reproduce the problem. Include the user you were logged in as, and a set of
steps the tech can use to cause the failure.3) When the problem first noticed. Include date and time if possible.
4) Please include the room number and computer number. (Computer 1 is the computer
closest to the west most door. Instructor"s stations are always the highest numbered computer in the room.)5) (Optional) A screenshot of the error message is also helpful. Screenshots can be
made using Grabzilla (start->programs->office and graphics->grabzilla)Click on continue to proceed to the next step.
The problem description area.
After clicking continue you will be asked to select the Location and Room where the problem occurred. Please replace the defaults with the correct information and click save.The location selection area.
After click on save you should receive an e-mail detailing the problem you just submitted. You can add additional information to the work order by clicking add note or cancel the request with the cancel button. This can also be done through http://helpdesk as well. In addition, the website shows your past requests for historical record.Sample email from the helpdesk.
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