Long Delay and Flight Cancellation Notice under the Canadian Air
Canadian Air Passenger Protection. Regulations (APPR) Please contact Air Canada Customer Relations to file a claim or for any concerns and complaints.
Air Canada Notice of Denied Boarding under the Canadian Air
under the Canadian Air Passenger 8. RECOURSE. Please contact Air Canada Customer Relations for any concerns or complaints at:.
102-8 Information on employees and other workers
For Air Canada Rouge® the flight attendants are covered by a collective Customer Service: 2020 - 2025 ... UK Customer Service & Cargo: 2015 - 2019.
Air Canada
Feb 18 2022 If any employee has questions about any section of this Code
Air Canada Customer Support ACF008-UA (2020-06)
CUSTOMER RELATIONS. Visit: www.aircanada.com/customerrelations. P.O. Box 64239 RPO Thorncliffe. Calgary AB T2K 6J7 Canada. BAGGAGE.
INDEPENDENT PRACTITIONERS LIMITED ASSURANCE REPORT
May 31 2019 Privacy
ATPCO AC-2 Air Canada International Tariff Page 2
When used in this tariff the dollar sign refers to Canadian dollars. Acceptance of the baggage without complaint
2020 Corporate Sustainability Report
Relevant sustainability topics for Air Canada were then matched with complaints as well as support with general inquiries. To improve financial.
Notice of Denied Boarding
boarding compensation. 8. RECOURSE. Please contact Air Canada Customer Relations for any concerns or complaints at: www.aircanada.com/customerrelations.
Long Delay and Flight Cancellation Notice under the Canadian Air
Please contact Air Canada Customer Relations to file a claim or for any concerns and complaints at : www.aircanada.com/customerrelations.
c) Boundaries:Air Canada, including Air Canada Rouge® and Air Canada Vacations® (Full Disclosure)
Permanent - Full-timeCount8,67211,73515,91018,30514,16817,105Count9,33312,45817,53719,88315,61918,544
Permanent - Part- timeCount6407131,4931,3941,3011,333Count211012217411195
Count0012103911
UnitPermanentTemporary
Count20,30631
United States of AmericaCount741
Rest of the worldCount713
Count21,76031
GRI Content Index 2020
102-8Canada
Total workforce
2020Total number of employees by
employment contract, by region102-8 Information on employees and other workers
Temporary - Full-time
Temporary - Part-time
202020202019
General KPI Information
20182018Total number of employees by
employment contract, by genderTotal workforce
2019Quantitative KPI Information
a) GRI description: b) Calculation protocol available in: GRI Standards can be downloaded at the following link: c) Boundaries:Unit20202019201820172016201520142013
%82%86%87%87%87%90%88%89% Note:GRI Content Index 2020
102-41
102-41 Percentage of total employees covered by collective bargaining agreements
General KPI Information
Percentage of total employees covered by collective bargaining agreements.GRI Standards, GRI 102: General diclosures, p. 30
Quantitative KPI Information
Percentage of total employees
covered by collective bargaining agreements There are no employees covered by collective bargaining agreements at Air Canada Vacations®.For Air Canada Rouge®, the flight attendants are covered by a collective bargaining agreement and the pilots who were seconded Air Canada employees were also covered by a collective bargaining agreement.
Collective Agreements Durations:
Pilots: 2014 - 2024
Cabin Crew: 2015 - 2025
Maintenance & Ground Staff: 2016 - 2026
Customer Service: 2020 - 2025
Crew Schedulers (FOP): 2015 - 2025
Crew Schedulers (IFS): 2015 - 2025
Finance: 2016 - 2026
Clerical: 2016 - 2026
Dispatchers: 2016 - 2028
US Airports: 2019 - 2029
UK Mechanics: - 2016 - 2025
UK Customer Service & Cargo: 2015 - 2019
Air Canada, including Air Canada Rouge® and Air Canada Vacations® (Full Disclosure) a) GRI description: b) Calculation protocol available in: c) Boundaries: GJ72,289,961 190,428,788 GJ217,552 310,651GJ14,550
37,352
GJ564,084 703,305 GJ73,086,146 191,480,096
NB: The 2018 numbers have been updated.
GJ- - GJ- - GJ532,580 561,227 GJ- - GJ- - GJ- - GJ532,580 561,227 GJ- - GJ- - GJ- - GJ- - GJ- - GJ73,618,726 192,041,324Source of the conversion factors used:
Air Canada has used the conversion factors in Table 1-1 of the Regulation respecting mandatory reporting of certain emissions of contaminants into the atmosphere.GRI Content Index 2020
Qualitative KPI Information
Explanation for variation between 2018,2019 and 2020:The COVID-19 pandemic and its consequences (borders closing, flight restrictions, telework, etc.) had a significant effect on Air Canada's operations.It translated into a major reduction of flight operations, resulting in an important decline of jet fuel consumption.
Standard, methodologies, assumptions, and/or calculation tools used:Refer to Air Canada's annual CDP Climate Change submissions (at www.cdp.net) for report standards, methodologies, and assumptions used.
Air Canada and Air Canada Rouge® Ground Service Equipment and facilities Includes Air Canada and Air Canada Rouge® Ground ServiceEquipment
Aircraft biofuelAir operations
670,239
176,992,971 Total
Facilities
Total energy consumption within the
organizationSelf-generated electricity, heating, cooling and
steam, which are not consumedTotal energy consumptionUnitTotal sales
UnitTotal consumption
UnitTotal fuel consumption from renewable
sourcesGeneral KPI Information
Includes Air Canada facilities (Air Canada, Air Canada Rouge®, Aeroplan Inc. and Trans-Canada Capital Inc. consumption)Quantitative KPI Information
302-1 Energy consumption within the organization
Total heating sold
Total cooling sold
Total steam sold
Total sales
2017Total heating consumption
Total cooling consumption
Total steam consumptionTotal consumption
Total electricity consumption2017
847847 Total
2017Energy consumption within the organization.
Air Canada, including Air Canada Rouge®, Air Canada Vacations®, Aeroplan Inc. and Trans-Canada Capital Inc. (Full
Disclosure)
20202020
2020
20192018
2017177,603,250
187,201,700
Includes Air Canada facilities (Air Canada and Air Canada Rouge® consumption) 2017175,950,570
337,341
34,821 Includes Air Canada and Air Canada Rouge®
GRI Standards, GRI 302: Energy, p. 6
GRI Standards can be downloaded at the following link: https://www.globalreporting.org/standards559,432
559,432
609,432
609,432
201920182018
20192020
Unit
Note: All flying for Air Canada Vacations® is done using either Air Canada or Air Canada Rouge®
Total fuel consumption from non-renewable
sourcesUnit20182019
2019186,639,418
202061,996 185,524,663
348,091
704,668
20182,850 2,850
Aircraft fuelAir operations
Ground operations
Propane
Ground operations
Natural gasDiesel/gasoline
GJ8,260,825 23,271,980
GJ127,318 127,852
Standard, methodologies, assumptions and/or calculation tools used:Source of the conversion factors used:
302-2302-2 Energy consumption outside of the organization
23,808,979
175,585
Upstream energy consumption (excl. emissions
from 302-1)Unit 201820192020General KPI Information
a) GRI description: Including carriers operating under the Air Canada Express banner and tenants (Full Disclosure)c) Boundaries:22,937,241
GRI Standards can be downloaded at the following link: https://www.globalreporting.org/standardsUpstream relates to purchased goods and services
GRI Content Index 2020
Energy consumption outside of the organization.
b) Calculation protocol available in:GRI Standards, GRI 302: Energy, p. 8Qualitative KPI Information
Natural gas and electricity purchased by tenants
Quantitative KPI Information
2017Refer to Air Canada's annual CDP Climate Change submissions (at www.cdp.net) for report standards, methodologies, and assumptions used.
Air Canada has used the conversion factors in Table 1-1 of the Regulation respecting mandatory reporting of certain emissions of contaminants into the
atmosphere.135,111
Jet fuel consumption from flights operated by carriers under the Air Canada Express bannerPurchased goods and servicesUpstream leased assets
a) GRI description:Energy intensity. b) Calculation protocol available in:GRI Standards, GRI 302: Energy, p. 10 GRI Standards can be downloaded at the following link: https://www.globalreporting.org/standardsc) Boundaries:Air Canada, including Air Canada Rouge® (Full Disclosure)litres1,932,886,660 5,091,678,821
100 RTK
(revenue tonne kilometres)46,570,663 165,100,915 litres / 100 RTK41.50 30.84Types of energy included in the intensity ratio: fuel, electricity, heating, cooling, steam or all.Ratio used (within the organization, outside or both):
GRI Content Index 2020
The ratio uses energy consumed within the organization. Explanation for variation between 2018, 2019 and 2020:The decline in fuel efficiency observed is attributed to the COVID-19 pandemic and its consequences on operations. The load factors and irregularity in operations made it challenging to maintain certain efficiency levels.
The energy included in this ratio is the amount of jet fuel consumed, on an annual basis, by Air Canada and Air Canada Rouge® aircraft.
30.21Energy intensity ratio
(the amount of fuel required to move 100 tonnes of people or cargo 1 kilometre)Qualitative KPI Information31.24
302-3 Energy Intensity
Please specify nominator and denominator with
their respective unitsUnit201820192020
Organization-specific metric (denominator): weight of passengers and cargo by distance transported /100Absolute energy consumption (numerator): jet fuel consumed
General KPI Information
Quantitative KPI Information
20174,704,583,337
150,617,866 4,960,628,693
164,202,274
c) Boundaries: Conversion and retrofitting of equipmentGJ15,039 45,838 Changes in behaviourGJ- 34,643Operational changesGJ139,937 257,589 Process RedesignGJ- -
Conversion and retrofitting of equipmentEstimatedEstimatedChanges in behaviourN/AEstimated
Process RedesignN/AN/A
Operational changesEstimatedEstimated
Basis for calculating reductions in energy consumption such as base year or baseline, and the rationale:Types of energy included in the reductions (fuel, electricity, heating, cooling and steam):
Estimated
N/AEstimated
Qualitative KPI Information
Air Canada, including Air Canada Rouge® (Full Disclosure)75,299
129,223
Quantitative KPI Information
N/AGRI Content Index 2020
302-4 Reduction of energy consumption
20192020
a) GRI description: Reduction of energy consumption.General KPI Information
Reductions in energy consumption due to:
Unit2018
The energy savings associated with the specific initiatives above are modelled. For instance, calculations are completed to determine the fuel saved when onboard weight is
reduced (for each aircraft type) but the actual amount of fuel saved is dependent on many factors including weather, aircraft type, compliance to the procedures, etc.The energy source included is aircraft jet fuel.
Choose how the figures were obtained:
2018GRI Standards can be downloaded at the following link: https://www.globalreporting.org/standards 2017
Estimated
Estimated
2017481,425
234,065
755 -
20192020
Estimated
N/A210.79Megaliters
21.81Megaliters
1.34Megaliters
N/A1.2.2 A list of specific catchments where the organization causes significant water-related impacts.
Water is used in facilities for cooling towers, aircraft and ground support equipment maintenance activities, and in day-to-day facility operations. The water comes from the local
municipalities and/or airports and is discharged to municipal sewer systems directly or indirectly via an airport's own sewer system, however any hazardous wastewater generated
is treated or disposed of in accordance with regulations.Air Canada uses water for its aircraft flight operations and on the ground in its corporate, cargo and maintenance facilities.
Air Canada, through its environmental management system (EMS), has identified water-related impacts from its activities; both operational and potential. Water used for passenger service and freight operations in water-stressed countries may impact the water resources in that country. Water used in aircraft and ground support maintenance
activities generates wastewater effluents discharged to municipal sanitary sewers meeting specific water quality requirements. Although mitigated, there is a potential risk for
releases of various hazardous substances to sanitary or stormwater sewers resulting from environmental incidents during aircraft operations and from maintenance and cargo
facilities impacting water quality. As for de-icing operations, the residual de-icing fluids that is not captured by the collection process has the potential of entering ground,
stormwater and/or surface water run-off affecting water quality. These risks are mitigated and managed through specific environment management plans (see below).
Air Canada has developed environmental management plans to address both its ongoing and potential water-related impacts. These management plans ensure compliance to applicable regulations and are developed to prevent pollution and minimize environmental risks.
Water used for flight operations is provided by the airports and includes the water uplifted for passenger service and aircraft de-icing operations. In de-icing operations, water is
occasionally mixed with the de-icing fluid to reach the desired concentration. The effluent generated from anti-icing and de-icing operations is collected and treated by a third
party (refer to GRI 303-4).303-1 Interactions with water as a shared resource
General KPI Information
a) GRI description:Interactions with water as a shared resource b) Calculation protocol available in:GRI Standards, GRI 303: Water, c) BoundariesReporting requirementsa. A description of how the organization interacts with water, including how and where water is withdrawn, consumed, and discharged, and the water-related
impacts caused or contributed to, or directly linked to the organizationquotesdbs_dbs17.pdfusesText_23
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