[PDF] ITIL V 3 V v s A g A ilité Un pont trop loin?

Why should I take the ITIL v3 V4 bridge course?

This course allows ITIL alumni to keep their certification current. ITIL v3 and ITIL 4 have many overlapping subject areas. With this bridge course, ITIL-certified professionals can easily upgrade their skills to ITIL 4 without fully taking the Foundations course.

What is the difference between ITIL v2 and V3?

While ITIL v2 remained strongly focused on basic IT operations, ITIL v3 emphasizes the concept that IT is a service that supports business goals. ITIL service strategy - specifies that each stage of the service lifecycle must stay focused upon the business case, with defined business goals, requirements and service management principles.

What is the ITIL wiki?

This ITIL Wiki provides descriptions of all ITIL service lifecycle stages, including detailed information about the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, as well as process metrics (KPIs):

What is a service lifecycle in ITIL v3?

The core concept introduced in ITIL v3 was the ITIL Service Lifecycle. This lifecycle-based approach is grouped into five book volumes covering best practices in the following phases of the service lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.