[PDF] [PDF] BlackBerry 10 and BlackBerry OS Services FAQ — End of Life

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WEB BLACKBERRY - English version

www.blackberry.com/legacyfaq of-life of Life

BlackBerry 10 and BlackBerry OS Services FAQ

In 2016, BlackBerry Executive Chairman and CEO John

Chen announced that the company's transition to a

software company was complete. Since then, we'ǀe made great strides executing on our business strategy and today, we are focused on providing intelligent security software and services to enterprises and governments around the world. As another milestone in the BlackBerry journey, we will be taking steps to decommission the legacy services for BlackBerry 7.1 OS and earlier, BlackBerry

10 software, BlackBerry PlayBook OS 2.1 and earlier

versions, with an end of life or termination date of January 4, 2022. As of this date, devices running these legacy services and software through either carrier or Wi-Fi connections will no longer reliably function, including for data, phone calls, SMS and 9-1-1 functionality. We have chosen to extend our service until then as an expression of thanks to our loyal partners and customers. Why is BlackBerry deciding to end of life (EOL) these infrastructure offerings? Today BlackBerry is focused on providing intelligent security software and services to enterprises and governments around the world. Since pivoting to an enterprise software and cybersecurity company, we have received questions about our plans to provide ongoing support for BlackBerry 7.1 OS and earlier and BlackBerry 10 devices. In 2017, we committed to providing at least two more years of support for BlackBerry 10 and at least two years of BlackBerry network access for BBOS devices. On January 4, 2022, devices running on these service offerings through either carrier or Wi-Fi connections will no longer reliably function, including for data, phone calls, SMS and 9-1-1 functionality. We have chosen to extend our service until then as an

WEB BLACKBERRY - Versión español

www.blackberry.com/legacyfaq Preguntas frecuentes sobre servicios BlackBerry 10 y

BlackBerry OS

En 2016, el presidente ejecutivo y CEO de BlackBerry, John Chen, anunció que la transición de la compañía a una compañía de software estaba completa. Desde entonces, hemos hecho grandes avances en la ejecución de nuestra estrategia comercial y hoy en día, estamos enfocados en proporcionar software y servicios de seguridad inteligente a empresas y gobiernos de todo el mundo. Como otro hito en el viaje de BlackBerry, tomaremos medidas para desmantelar los servicios para BlackBerry 7.1 OS y versiones anteriores, software BlackBerry 10, BlackBerry PlayBook OS 2.1 y versiones anteriores, con el 4 de enero de 2022 como fecha de finalización o termino. A partir de esta fecha, los dispositivos que ejecutan estos servicios y software a través de conexiones de operador o Wi-Fi ya no funcionarán de manera confiable, incluso para datos, llamadas telefónicas, SMS y funcionalidad de llamadas de emergencia tipo 9-1-1. Hemos optado por extender nuestro servicio hasta entonces como una expresión de agradecimiento a nuestros leales socios y clientes. ¿Por qué BlackBerry decide poner fin a la vida útil (EOL) de estas ofertas? Hoy en día, BlackBerry se centra en proporcionar software y servicios de seguridad inteligentes a empresas y gobiernos de todo el mundo. Desde que nos convertimos en una empresa de software empresarial y ciberseguridad, hemos recibido preguntas sobre nuestros planes para proporcionar soporte continuo para BlackBerry 7.1 OS y dispositivos anteriores y BlackBerry 10. En 2017, nos comprometimos a proporcionar al menos dos años más de soporte para BlackBerry 10 y al menos dos años de acceso a la red BlackBerry para dispositivos BBOS. El 4 de enero de 2022, los dispositivos que se ejecutan en esta gama de servicios a través de conexiones de operador o Wi-Fi ya no funcionarán de manera confiable, incluso para datos, llamadas telefónicas, SMS y funcionalidad de llamadas de emergencia tipo 9-1-1. Hemos optado por extender nuestro servicio hasta entonces como una expression of thanks to our loyal partners and customers. The termination of these service offerings and infrastructure will also impact functionality for applications such as Enhanced Sim Based Licensing (ESBL) / Identity Based Licensing (IBL), BlackBerry hosted email addresses, BlackBerry Link, BlackBerry

Desktop Manager, BlackBerry Blend, BlackBerry

Protect (allows consumers to lock, locate or wipe BBOS, BlackBerry 10 devices remotely. There is no impact to the new BlackBerry Protect which is an AI- based endpoint security solution).

What services will be terminated and what will be

impacted? At the time of termination of services, devices running BlackBerry 7.1 OS and earlier software, BlackBerry 10 software, and BlackBerry PlayBook OS

2.1 and earlier software through either carrier or Wi-

Fi connections will no longer reliably function. These devices will lack the ability to receive over the air provisioning updates and as such, this functionality will no longer be expected to reliably function, including for data, phone calls, SMS and 9-1-1 functionality. Applications (BlackBerry Link,

BlackBerry Desktop Manager, and BlackBerry Blend)

will also have limited functionality. Below is a list of devices, software, applications and service offerings that are affected:

Devices

BlackBerry 10 software:

BlackBerry Classic

BlackBerry Passport

BlackBerry Leap

BlackBerry Z10, Z30, Z3

BlackBerry Q10, Q5

Porsche Design P'9982 from BlackBerry

Porsche Design P'9983 from BlackBerry

BlackBerry 7.1 OS and earlier - including but not

limited to:

BlackBerry Bold: 9900/9930, 9790, 9650,

9788, 9700, 9000

BlackBerry Curve: 9380, 9370/9360/9350,

9330/9300, 9320/9315/9310/9220,

8530/8520, 9380, 8900/8980,

8300/8310/8320/8330/8350i

BlackBerry Torch: 9860/9850, 9810, 9800

BlackBerry Storm: 9500/9530, 9520/9550

BlackBerry Pearl: 9100,

8100/8110/8120/8130, 8220/8230

Other:

o BlackBerry 9720 o BlackBerry 9620 o Porsche Design P'9981 from

BlackBerry

expresión de agradecimiento a nuestros leales socios y clientes. La terminación de estas ofertas de servicios e infraestructura también afectará la funcionalidad de aplicaciones como Enhanced Sim Based Licensing (ESBL) / Identity Based Licensing (IBL), blackBerry hosted email addresses, BlackBerry Link, BlackBerry Desktop Manager, BlackBerry Blend, BlackBerry Protect (permite a los consumidores bloquear, localizar o borrar BBOS, BlackBerry

10 dispositivos de forma remota. No hay ningún impacto

en el nuevo BlackBerry Protect, que es una solución de seguridad de endpoints basada en IA). ¿Qué servicios se terminarán y qué será afectado? En el momento de la terminación de los servicios, los dispositivos que ejecutan BlackBerry 7.1 OS y software anterior, software BlackBerry 10 y BlackBerry PlayBook OS

2.1 y software anterior a través de conexiones de operador

o Wi-Fi ya no funcionarán de manera confiable. Estos dispositivos carecerán de la capacidad de recibir actualizaciones de aprovisionamiento por aire y, como tal, ya no se espera que esta funcionalidad funcione de manera confiable, incluso para datos, llamadas telefónicas, SMS y funcionalidad de llamadas de emergencia tipo 9-1-1. Las aplicaciones (BlackBerry Link, BlackBerry Desktop Manager y BlackBerry Blend) también tendrán una funcionalidad limitada. A continuación se muestra una lista de dispositivos, software, aplicaciones y ofertas de servicios que se ven afectados:

Dispositivos

Software BlackBerry 10:

BlackBerry Classic

BlackBerry Passport

BlackBerry Leap

BlackBerry Z10, Z30, Z3

BlackBerry Q10, Q5

Porsche Design P'9982 de BlackBerry

Porsche Design P'9983 de BlackBerry

BlackBerry 7.1 OS y anterior- incluyendo entre otros: BlackBerry Bold: 9900/9930, 9790, 9650, 9788,

9700, 9000

BlackBerry Curve: 9380, 9370/9360/9350,

9330/9300, 9320/9315/9310/9220, 8530/8520,

9380, 8900/8980, 8300/8310/8320/8330/8350i

BlackBerry Torch: 9860/9850, 9810, 9800

BlackBerry Storm: 9500/9530, 9520/9550

BlackBerry Pearl: 9100, 8100/8110/8120/8130,

8220/8230

Other:

o BlackBerry 9720 o BlackBerry 9620 o Porsche Design P'9981 de BlackBerry o BlackBerry Tour 9630 o BlackBerry Style 9670 o BlackBerry Tour 9630 o BlackBerry Style 9670 o BlackBerry 8800/8820/8830 o BlackBerry 7130 o BlackBerry 8700/8707 o BlackBerry 7100 o BlackBerry 7290 o BlackBerry 7730 o BlackBerry 7230 o BlackBerry 6720 o BlackBerry 6230 o C++ platform based devices: 850,

857, 900, 950, 957

BlackBerry PlayBook OS 2.1 and earlier:

BlackBerry PlayBook 4G LTE / 3G+

BlackBerry PlayBook

Software, Applications & Services:

BlackBerry 7.1 OS and earlier software

BlackBerry 10 software

BlackBerry PlayBook OS 2.1 and earlier

software

BlackBerry Desktop Software

BlackBerry Link

BlackBerry Blend

BlackBerry Protect (Allows consumers to

lock, locate or wipe BBOS, BlackBerry 10 devices remotely). There is no impact to the new BlackBerry Protect which is an AI-based endpoint security solution.

BlackBerry Password Keeper for BlackBerry

10 and BlackBerry 7.1 OS and earlier.

BlackBerry Password Keeper for BlackBerry

Android devices will not be impacted.

BlackBerry ID* for BlackBerry 10, BlackBerry

7.1 OS and earlier, and BlackBerry PlayBook

2.1 OS and earlier

BlackBerry Messenger (BBM) - Consumer*

BlackBerry hosted email addresses - This

includes the redirection of email sent to

BlackBerry hosted email addresses to other

email addresses used on other platforms, including Android and iOS. This includes @myblackberry.com or @service_provider_name.blackberry.com email addresses.

Enhanced Sim Based Licensing (ESBL),

Identity Based Licensing (IBL)

BlackBerry Enterprise Service 10 - this

product has already reached End of Support, and the software may no longer reliably function after the termination of services. *Note: no impact to BBM for Enterprise and BBM Enterprise for Individual Use (BBMe), which will continue to be available and will leverage BlackBerry

ID on other platforms.

o BlackBerry 8800/8820/8830 o BlackBerry 7130 o BlackBerry 8700/8707 o BlackBerry 7100 o BlackBerry 7290 o BlackBerry 7730 o BlackBerry 7230 o BlackBerry 6720 o BlackBerry 6230 o C++ platform based devices: 850, 857, 900,

950, 957

BlackBerry PlayBook OS 2.1 y anteriores:

BlackBerry PlayBook 4G LTE / 3G+

BlackBerry PlayBook

Software, Aplicaciones y Servicios:

BlackBerry 7.1 OS y software anterior

BlackBerry 10 software

BlackBerry PlayBook OS 2.1 y software anterior

BlackBerry Desktop Software

BlackBerry Link

BlackBerry Blend

BlackBerry Protect (Permite a los consumidores bloquear, localizar o borrar BBOS, dispositivos

BlackBerry 10 de forma remota). No hay ningún

impacto en el nuevo BlackBerry Protect, que es una solución de seguridad de endpoints basada en IA.

BlackBerry Password Keeper para BlackBerry 10 y

BlackBerry 7.1 OS y anteriores. BlackBerry

Password Keeper para dispositivos BlackBerry

Android no se verá afectado.

BlackBerry ID* para BlackBerry 10, BlackBerry 7.1

OS y anteriores, y BlackBerry PlayBook 2.1 OS y

anteriores

BlackBerry Messenger (BBM) - Consumer*

Direcciones de correo electrónico alojadas en BlackBerry: esto incluye la redirección del correo electrónico enviado a direcciones de correo electrónico alojadas en BlackBerry a otras direcciones de correo electrónico utilizadas en otras plataformas, incluidas Android e iOS. Esto incluye direcciones de correo electrónico @myblackberry.com o @service_provider_name.blackberry.com. Enhanced Sim Based Licensing (ESBL), Identity

Based Licensing (IBL)

BlackBerry Enterprise Service 10: este producto ya ha alcanzado el fin del soporte y es posible que el software ya no funcione de manera confiable después de la terminación de los servicios. *Nota: no hay impacto en BBM for Enterprise y BBM Enterprise for Individual Use (BBMe), que seguirán estando disponibles y aprovecharán BlackBerry ID en otras plataformas. ¿Quién se verá afectado por la EOL de los servicios?

Who will be impacted by EOL of the services?

All customers who are using legacy devices

running BlackBerry 10, BlackBerry 7.1 OS and earlier and BlackBerry PlayBook 2.1 OS and earlier software and related services.

Customers with BlackBerry hosted email

addresses, or receiving redirected mail sent to a BlackBerry hosted email address on other platforms, including iOS, Android and

BlackBerry Android.

Enterprise customers assigned an Enhanced

Sim Based License (ESBL) or Identity Based

License (IBL) on any iOS or Android devices,

including BlackBerry Android devices.

When are the services ending?

The legacy services will be terminated effective

January 4, 2022.

What happens to my data stored with BlackBerry?

BlackBerry retains personal information as long as necessary for the fulfilment of BlackBerry's identified purposes or as otherwise necessary to comply with applicable laws. When personal information is no longer necessary or relevant, BlackBerry will delete, destroy, erase, or anonymize your data. Immediate requests to remove your data may made by emailing the privacyoffice@blackberry.com. Consistent with good business practice, BlackBerry continues to evolve our controls, schedules and practices for information and records retention and destruction which apply to your personal information. For more information, please see the

BlackBerry Privacy Notice.

Who can I contact if I have questions?

Consumers should contact their carrier / service provider. BlackBerry Enterprise customers can reach out to their Account manager or Premium Support

Manager.

Will BlackBerry Android devices still work after the

EOL date?

BlackBerry Android devices will not be impacted by the EOL of infrastructure services unless they are receiving redirected email sent to a BlackBerry hosted email address, or assigned an Enhanced Sim Based License (ESBL) or Identity Based License (IBL). Prior to the EOL date, users of BlackBerry hosted email addresses or using email redirection for these addresses, will need to move to a new email address. If any iOS or Android device, including BlackBerry Android devices, have an ESBL or IBL license assigned, the customer will need to obtain a standard license to Todos los clientes que utilizan dispositivos que ejecutan BlackBerry 10, BlackBerry 7.1 OS y anteriores y BlackBerry PlayBook 2.1 OS y software anterior y servicios relacionados. Clientes con direcciones de correo electrónico alojadas en BlackBerry o que reciben correo redirigido enviado a una dirección de correo electrónico alojada en BlackBerry en otras plataformas, incluidas iOS, Android y BlackBerry

Android.

A los clientes empresariales que se les asignó una licencia basada en SIM mejorada (ESBL) o una licencia basada en identidad (IBL) en cualquier dispositivo iOS o Android, incluidos los dispositivos

BlackBerry Android

¿Cuándo finalizan los servicios?

Los servicios finalizarán el 4 de enero de 2022. ¿Qué sucede con mis datos almacenados con BlackBerry? BlackBerry conserva la información personal durante el tiempo que sea necesario para el cumplimiento de los fines identificados de BlackBerry o según sea necesario para cumplir con las leyes aplicables. Cuando la información personal ya no sea necesaria o relevante, BlackBerry eliminará, destruirá, borrará o anonimizará sus datos. Las solicitudes inmediatas para eliminar sus datos puedenquotesdbs_dbs27.pdfusesText_33

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