[PDF] american airlines refund policy

Keep in mind, refund requests must be submitted while your ticket is valid – 1 year from the original ticket date. We will not process refunds on expired  Autres questions
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  • Can I get a refund on American Airlines?

    If you bought your American Airlines ticket directly from us, you can request a refund online or contact Reservations. We'll process your refund back to the original credit card within 7 days (it should appear on your statement in 1-2 billing cycles).
  • Can I cancel my flight and get a refund?

    If they cannot accommodate you on a flight that works with your schedule, you can cancel with no fee—and you're entitled to a full cash refund, not a voucher. The rules vary by airline, but typically the time difference must be at least one hour; on some airlines the minimum is two hours.
  • Does American Airlines refund your money if they cancel your flight?

    Cancelled Flight – A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.
  • If the booking was made between 10 and 26 hours, it should be cancelled 8 hours prior to the flight departure time to avail your flight ticket cancellation refund. If the booking was made between 26 hours and 91 days, it should be cancelled 24 hours prior to the flight departure time.
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Schedule Change Processing Guidelines SalesLink Self-Service

OA Ticket Stock. • AA Prime. • AA*(Codeshare). • AA*/JB – AY/BA/IB/JL/QF. • AA*/Other carrier flight cancellation due to a reduction in frequency



Travel Notice Exception Policy - Travel Agency General Guidelines

If a ticket has already been reissued by American Airlines or the ticket is partially used travel agents must submit the refund request online at American 



Refund Information

Refund Information. Refund requests for travel agencies. Address of AA Passenger Refunds. Bereavement and Critical Illness. Duplicate Ticket Refunds.



AA Saleslink

Non-Refundable Ticket Refund. Prepaid Tickets. Refund Procedures. Refund Status Requests. Refundable Ticket Validity. Schedule Change Refunds.



Schedule Irregularity/IROPS Tickets issued prior to April 8 2020

A Schedule Irregularity is an unplanned delay or cancellation Whenever possible



AA Saleslink

Supporting documentation includes death certificate or obituary proof of relationship



Industry-wide solution for seamless processing of ticket validity

Jun 7 2022 American's COVID-19 Ticket Flexibility Policy ... and Refunds' which gives airlines the ability to override existing fare rules and waive ...



Duplicate Ticket Refunds – Travel Agency Procedures

? If requested via https://prefunds.aa.com/refunds/ : o Debit Memo - An ADM processing fee is assessed to the Agency IATA o. Reason for Refund: Select “ 



AA Saleslink

Refunds. Schedule Irregularity (IROPS) Refund Request - Flight Is Delayed. A non-refundable or refundable with cancellation fee ticketed fare.



Reissue Policies

General Reissue Policies. AA/001 Ticket Transferability. Commissions. Non-Refundable Ticket Exchanges. Non-Refundable Ticket Exchanges to Refundable Ticket