[PDF] English for - Telephoning OXFORD and OXFORD ENGLISH are





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English for - Telephoning

English for

Telephoning

EXPRESS SERIES

David Gordon Smith

OXFORD

OXFORD

UNIVERSITY PRESS

Great Clarendon Street, Oxford OX2 6DP

Oxford University Press is a department of the University of Oxford. It furthers the University's objective of excellence in research, scholarship, and education by publishing worldwide in

Oxford New

York Auckland Cape Town Dar es Salaam Hong Kong Karachi Kuala

Lumpur Madrid Melbourne Mexico City Nairobi

New

Delhi Shanghai Taipei Toronto

With offices in

Argen tina Austria Brazil Chile Czech Republic France Greece Gu atemala Hungary Italy Japan Poland Portugal Singapore South Korea Switzerland Thailand Turkey Ukraine Vietnam OXFORD and OXFORD ENGLISH are registered trade marks of

Oxford Universi

ty Press in the UK and in certain other countries @ Oxford University Press 2007

Adapted from David Gordon mith

@ CorneIsen Verlag GmbH & Co. OHG. Berlin 2004

The moral rights of the author have been as erted

Database right Oxford University Pres (maker)

First publish

ed 2007

2011 2010

10 9 8 7 6 5

No unauthorized photocopying

lic:ation may be reproduced. any. rm or by any means, withom the prior in "71 0 Oxford University

Press, or

as expre sly permi eC by LTh·. or UDder terms agreed \vith the appropriate reprographi ri o!'r'clliza ·on. Enquirie concerning reproduction ou 'de the scope 0 e above should be ent to the ELT Rights Departmen Oxford Universiry Press, at the address above You must not c:irrula e this boo ' in any other binding or cover and you mu t impose this same condition on any acquirer Any web ite referred 0 in this publication are in the public domain and their addresses are pro\;ded by Oxford University Press for information only. Oxford Universiry Pre s disclaims any responsibility for the content

ISBN"3: 9 0 '9 4579 ')

Type et by Oxford University Press

in Meta

Prin ted in China

o MultiROM Engtlsh for Telephoning is accompanied by a MultiROM which has a number of features. Interactive exercises to practise useful phrases, vocabulary, and communication through your computer. listening extracts. These are in enhanced audio format that can be played on a conventional CD·player or through the audio player on your computer. Useful documents including an A·Z word list in PDF format that you can print out and refer to, If you have any problems, please check the technical support section of the readme file on the MultiROM.

ACKNOWLEDGEMENTS

mustrarions by Jaquie O'Neill

Photo credits: Oxford University Press, Classet

Coverimdgesrourtesyof Corbis (main image/Kevin Dodge), Getty

Images (

bottom left/Justin Pumfrey/Iconica), and Punchstock (top left/Photodisc)

Contents

PAGE UNlTnTLE TOPICS IMGUAGE nps AND S1RA1EGlES

5 I'Sha11l .ut you

Telephoning basics: identifying • Using first names through?' yourself, getting through • Giving bad news (I'm afraid,

Making excuses

I'm sorry, actually)

Dealing with communication problems

12

I 'Could you spell

Exchanging and checking information • How to be less direct that for me?' Spelling over the phone • Active listening strategies

Saying email addresses

19

I 'Let me get back

Voicemail greetings • How to structure a message to you on that.' Leaving and taking messages • Referring to previous communi-

Prepositions

cation (reported speech) 26

I 'When would suit

Making and confirming arrangements • Small talk you?' Saying times and dates • Changing an arrangement

More prepositions (politeness strategies)

Mobile phone calls

quotesdbs_dbs7.pdfusesText_5
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