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CONTENT

Content

04

Introduction

08

Company and our stakeholders

14

Business model and Ovalue creation

38

Strategy

50

Results

76

Risk management

84

Corporate governance

130

Selected financial Odata

140

Appendix

Message from CEO

About the report

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COMPANY AND OUR STAKEHOLDERS

BUSINESS MODEL AND VALUE CREATION

Business model

Strategy

responsibleBeing

Improvingcustomer experience

Convergence

Increasing

Connectivity

C a r e d i s t ribut io n s e r v i c e C u s t o m e r S a les & P r o d u c t s r e g u l a t i o n s N e t w o r k L i c e n c e s

Risk management

Outputs

Outcomes

Unmatched data

connectivity for households and businesses

Effortless and friendly

customer experience

Acting in an effective

and responsible manner

Value creation

for all stakeholders

Performance

measures - KPIs

Internal environmentExternal environment

Key resources

Natural

Manufactured

Social

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