[PDF] Micros-3700-User-Guide.pdf Post an Employee Discount . Post

View - Download Micros-3700-User-Guide.pdf

Previous PDF

Next PDF

Copyright 1998

MICROS Systems, Inc.

Beltsville, MD USA

All Rights Reserved

Part Number:100134-502 (2nd Edition)

micros

Systems, Inc.

User"s Manual

3 7 0 0 P O S

Restaurant Enterprise Series

ii

Declarations

Declarations

Warranties

Although the best efforts are made to ensure that the information in this manual is complete and correct, MICROS Systems, Inc. makes no warranty of any kind with regard to this material, including but not limited to the implied warranties of marketability and fitness for a particular purpose. Information in this manual is subject to change without notice. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information recording and retrieval systems, for any purpose other than for personal use, without the express written permission of MICROS Systems, Inc. MICROS Systems, Inc. shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual.

Trademarks

CorelDraw is a registered trademark of Corel Corporation. Crystal Reports is a registered trademark of Crystal Computer Services, Inc. FrameMaker is a registered trademark of Adobe Corporation. Microsoft, Microsoft Excel, Win32, Windows, and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. SQL Server is a registered trademark of Microsoft in the U.S. and other countries.

Sybase

SQL Anywhere™ is a registered trademark of Sybase, Inc. Visio is a registered trademark of Visio Corporation.

Design and Production

This manual was written with FrameMaker 5.0 for Windows. Some illustrations and diagrams were designed in CorelDraw and/or Visio.

Printing History

New editions of this manual incorporate new and changed material since the previous edition. Minor corrections and updates may be incorporated into reprints of the current edition without changing the publication date or the edition number.

Edition Month Year Software Version

1st September 1996 1.00

2nd April 1998 2.00

3700 User"s iii

Table of Contents

Preface

Welcome ............................................................................................... viii

What"s New? ........................................................................................ xii

Reader Response.................................................................................. xiii

Chapter 1: Introduction to the 3700 System

What is the 3700 System?................................................................... 1-2

3700 Software...................................................................................... 1-3

3700 Hardware.................................................................................... 1-4

Printers ................................................................................................1-11

Chapter 2: Touchscreens

Introduction ......................................................................................... 2-2

Screen Save.......................................................................................... 2-7

Screen Lighter/Darker ........................................................................ 2-8 Change Color Scheme.......................................................................... 2-9

Previous Screen ...................................................................................2-10

Page Up/Page Down ............................................................................2-11

Home/End ............................................................................................2-12

Chapter 3: Basic POS Operations

Introduction ......................................................................................... 3-2

Clock In................................................................................................ 3-3

Clock Out ............................................................................................. 3-5

Sign In.................................................................................................. 3-7

Sign In Using One Touch.................................................................... 3-9

Sign Out...............................................................................................3-11

Information Screens............................................................................3-15 Reprint Time Card ..............................................................................3-17 Change Menu Level.............................................................................3-19 Assign Cash Drawer............................................................................3-21

No Sale.................................................................................................3-23

Media Loan ..........................................................................................3-25

Media Pickup.......................................................................................3-27

iv

Table of Contents

Chapter 4: Basic Guest Check Operations

Introduction......................................................................................... 4-2

Assign a Cashier.................................................................................. 4-4

Begin Check by Check Number.......................................................... 4-6 Begin Check by Guest Check ID ........................................................ 4-8 Begin Check by Table Number...........................................................4-10 Begin Check for Another Employee ...................................................4-12 Edit Table Number..............................................................................4-14 Post Guest Count to Check.................................................................4-16

Seat # ...................................................................................................4-18

Edit Seat..............................................................................................4-20

Share an Item......................................................................................4-22

View by Seat........................................................................................4-24

Fast Transaction .................................................................................4-26

Service Total........................................................................................4-28

Pick Up an Open Guest Check ...........................................................4-34

Add a Check.........................................................................................4-36

Transfer a Check.................................................................................4-40

Block Transfer.....................................................................................4-42

Chapter 5: Post Menu Items

Introduction......................................................................................... 5-2

Declare Order Type............................................................................. 5-6 Post Regular Menu Items .................................................................. 5-8 Post Multiple Menu Items ..................................................................5-11 Post Limited Availability Menu Items...............................................5-13 Post Open Price Menu Item................................................................5-15 Post Split Price Menu Item.................................................................5-17 Post Menu Item by Weight .................................................................5-19

Post Condiments..................................................................................5-21

Post a Fixed Price Meal Using Course Keys......................................5-23 Post a Fixed Price Meal Using Menu Item Keys...............................5-25

Repeat Round ......................................................................................5-27

Chapter 6: Guest Check Adjustments

Introduction......................................................................................... 6-2

Post an Open Discount........................................................................ 6-5 Post a Preset Discount ....................................................................... 6-7 Post an Item Discount......................................................................... 6-9 Post an Employee Discount ................................................................6-11 Post an Open Service Charge .............................................................6-13 Post a Preset Service Charge..............................................................6-15 Post a Discount or Service Charge Using NLU.................................6-17 Exempt Check from Tax .....................................................................6-19 Exempt Check from Autogratuity......................................................6-21

3700 User"s v

Table of Contents

Chapter 7: Correct a Mistake

Introduction......................................................................................... 7-2

Cancel a Transaction .......................................................................... 7-5

Void an Item........................................................................................ 7-7

Return an Item....................................................................................7-10

Edit a Closed Check............................................................................7-12

Transaction Void ................................................................................7-16

Chapter 8: Print and Split Check Operations

Introduction......................................................................................... 8-2

Print a Guest Check............................................................................ 8-5 Reprint Guest Check........................................................................... 8-7 On-Demand Customer Receipt........................................................... 8-9

Filter Seat............................................................................................8-11

Print a Memo Check ...........................................................................8-13 Split a Guest Check.............................................................................8-15 Print a Shared Check..........................................................................8-18

Chapter 9: Tender a Guest Check

Introduction......................................................................................... 9-2

Tender Guest Check to Cash.............................................................. 9-6 Tender a Memo Check ........................................................................ 9-8 Tender Guest Check to Alternate Currency......................................9-10 Tender a Guest Check Using Number Lookup (NLU)......................9-12 Enter Credit Card Information ..........................................................9-14 Tender Guest Check to Credit Card (No Authorization) ..................9-16 Process Initial Credit Authorization (Start a Tab)............................9-18 Process Credit Authorization .............................................................9-20 Process Credit Authorization Manually ............................................9-22 Suspend Credit Authorization............................................................9-24 Assign Credit Authorization to a Seat ..............................................9-26 Finalize a Credit Card Payment ........................................................9-28 Use Credit Card Lookup.....................................................................9-30 Recall a Credit Card............................................................................9-32 Correct a Credit Card Voucher...........................................................9-34 Reprint a Credit Card Voucher ..........................................................9-36 Conduct a PMS Inquire ......................................................................9-38

PMS Posting........................................................................................9-40

Chapter 10:Tip Operations

Declare Cash Tips ...............................................................................10-5

Pay Tips...............................................................................................10-7

Appendix A:Prompts and Messages

Introduction......................................................................................... A-2

List of Prompts and Messages............................................................ A-4 vi

Table of Contents

Index

3700 User"s vii

Preface

This preface gives an overview of the manual"s contents, how they"re organized, and the various conventions used throughout the manual. It also includes a list of other manuals in the 3700

Restaurant Enterprise Series library.

In this preface

What"s New? ...............................................................................xii Reader Response .......................................................................xiii viiiPrefacePreface

Welcome

Welcome

Purpose

Welcome to the 3700 User"s Manual. This manual is your guide to using the Micros 3700 POS System. All normal user and manager functions are explained here. The User"s Manual does not provide guidance for modifying or programming the 3700 system"s database, nor for installing, troubleshooting, or servicing the 3700 system. Most users will not need to perform these tasks. If you need programming or troubleshooting information, refer to the appropriate manual (see the list on page xi).

Who Should Use This Manual?

oServers oBartenders oCashiers oManagers oSupervisors oAnyone else who uses the 3700 POS system during their job oAnyone who trains 3700 system users

How This Manual is Organized

This manual is organized as follows:

Chapter 1: Overview

This chapter gives an overview of the software and hardware (including printers) that the 3700 system uses.

Chapters 2-10: POS Operations

These chapters give step-by-step instruction for every POS operation. Each chapter is a logical grouping of related functions. For example, Chapter 5 describes operations associated with ordering menu items, and Chapter 7 describes methods for correcting errors. In addition to instructions on how to perform a procedure, each operation also includes one or more of the following: oGeneral information about the procedure, including privilege considerations. oExample(s) of the procedure. oList of reports affected by the procedure. oList of related topics.

3700 User"s ixPreface

Welcome

Chapter 2-10 focus on what the user must do to complete an operation. For more detailed information on a feature, refer to the 3700 Feature Reference Manual.

Appendix

The appendix gives a list and explanation of all POS prompts and messages that may display on the screen as you work in the

POS module.

Conventions

The following conventions are used throughout this manual.

ConventionMeaning

[Key] Keys on a PC or user workstation.

Example: [Enter]

[Key1]+[Key2] The plus sign (+) between key names indicates that you should press the keys simultaneously. MessageMessages that may appear during the program- ming process.

Example: Select Menu Item Range

CourierInformation to be entered by a user.

Example:

No cherries

|Indicates the sequence of menu items to be selected. Example: File | Sales | Condiments xPrefacePreface

Welcome

Symbols

The following symbols are used throughout this manual:

A key symbol appears at the beginning of a

new procedure. All key legends are examples.

Because legends are programmable, your key

may have a different legend than the one shown in the manual. Note This symbol notes special information about a feature.

Caution

This symbol indicates that you should be careful when performing the action described.

WARNING

This symbol indicates that an action may have adverse results if you don"t use extreme caution while doing it. Tip This symbol points out suggestions that can save you time and difficulty.

Sign InBegin Table

3700 User"s xiPreface

Welcome

Related Manuals

Here"s a list of other MICROS documentation in the 3700 System library, and other sources you may find helpful.

MICROS Documentation

The 3700 Restaurant Enterprise Series library includes: o3700 Administration Applications Manual100134-503 o3700 Custom Reports Design Manual100134-508 o3700 Feature Quick Reference Manual100134-506 o3700 Feature Reference Manual100134-501 o3700 Hardware Installation Guide100134-514 o3700 Hardware User"s Maintenance Guide100134-512 oPC Workstation Model 32 Setup Guide100016-085 o3700 Reports Manual100134-511 o3700 Site Preparation Guide100134-513 o3700 Site Survey Manual100134-505 o3700 SQL / Database Access Manual100134-507 o3700 POS Configurator User"s Guide100134-504 o3700 System Interface Module User"s Guide100134-516

Other Reading

oMicrosoft Windows 95 documentation oMicrosoft Windows NT Server documentation xiiPrefacePreface

What"s New?

What"s New?

What"s new in v1.01

There are no additions to this manual for this version of the software.

What"s new in v1.02

What"s new in v2.00

Confirm Customer Signature...............................................9-20 Increment Employee Shift at Clock In ................................3-3 Remote Line by Line Printing..............................................8-3quotesdbs_dbs9.pdfusesText_15

[PDF] Kiosk to Invest

[PDF] Kiosk-Ordnung - TSV Großheppach

[PDF] kiosk/kiosk - Kulturstiftung des Bundes

[PDF] Kiosque - Inter-réseaux Développement rural

[PDF] kiosque a journaux - Espace Educatif

[PDF] Kiosque à musique - Les Tribunaux Et Le Système Judiciaire

[PDF] Kiosque à musique - Gertrude - Région Poitou

[PDF] kiosque à pizzas - Village Les Grands Pins

[PDF] Kiosque à vendre sur la Riviera

[PDF] kiOsquE aCtuaLité

[PDF] Kiosque audiotel - France

[PDF] Kiosque Avril 2016/21/03.indd

[PDF] Kiosque de la Solidarité et de la Fraternité

[PDF] Kiosque de légumes b Offre d`emploi Kiosque de légumes

[PDF] Kiosque de Limonade