ENGLISH FOR HOTEL MANAGEMENT
English for Hotel Management. 7.2 Conversation. Practice the following conversations! pdf/careers/Central. Cashier-Income Auditor.pdf. Media B. L. (2009).
English Conversation- Hotel Reception
Mention some tips to take into account when booking a service. Follow the next conversation examples: English Conversation- Hotel Reception. Front Desk: Welcome
CONVERSATION FOR SPECIFIC PURPOSES Module
English for the Travel and Tourism Industry. Cambridge. University Press. Revell Rod and Trish Stott. 1988. Highly Recommended : English for the Hotel and
AT A HOTEL
GENERAL ENGLISH · PRACTICAL ENGLISH · ELEMENTARY (A1-A2). HEAAADERLOGORIGHT Play the dialogues or videos as many times as is necessary. Students can work ...
Angloville
Typical conversations. Making Reservations. • Reception: Good morning. The Big Grand Hotel. How may I help you? • Guest: Hi good morning. I'd like to make a
Efektifitas Pelatihan English Basic Conversation For Hotel Staff
Abstrak. The research aims to investigate the effectiveness of English basic conversation for hotel staff training on the self-efficacy of hotel.
DEVELOPING AN ENGLISH FRONT OFFICE SUPPLEMENTARY
As it is aimed at students majoring in hospitality
English-Conversation-Course-Lesson-Hotels.pdf
Hotel might be one of the words listed on the board from the last exercise The emphasis on a conversation course should be “conversation.” Conversation ...
1 CHAPTER IV DATA ANALYSIS In Chapter IV the researcher
conversation of hotel front officers. The following table shows a total English jargons used in the hotel conversation of the front officer of two hotels in.
1 CHAPTER III RESEARCH METHODOLOGY The purpose of this
what English jargons were used by the hotel front office then observed when and with whom the English jargons are used. The analysis went through the.
Mixed Up Conversation: At the Front Desk of a Hotel
money to thank them ex. He gave the porter a tip. Page 9. Useful Phrases/sentence patterns for Hotel Clerk & Guests.
English Conversation- Hotel Reception
English Conversation- Hotel Reception. Front Desk: Welcome to the Wyatt Hotel. How may I help you? Traveler: I'd like a room please?
Instructional Material English for Hotel Staff Jarurat Thammawong
This course book on English for Hotel Staff has been developed to be used The students are asked to listen to the conversations about reservation.
ENGLISH FOR HOTEL MANAGEMENT
Also the front office staff should have a good attitude in serving the guests. 2.2 Conversation. Practice the following conversation! Receptionist : “Good
CONVERSATION FOR SPECIFIC PURPOSES Module
More specifically students learn about hotel staff's Meeting 6 English for Entertainment Reviewing Movies Part 2… ... Make a short conversation.
Cambridge English for the Hotel Industry - Be My Guest - Students
JET This conversation is like the one you heard in 2.7. Complete it using these words. sign here a reservation seventh floor. Thank you.
Angloville
Typical conversations. Making Reservations. • Reception: Good morning. The Big Grand Hotel. How may I help you? • Guest: Hi good morning.
Basic English Conversation For Hotel Staff (PDF) - m.central.edu
25 juin 2022 Basic English Conversation For Hotel Staff. When people should go to the ebook stores search establishment by shop
ASEAN
Conversation between Mr. Watanabe and front desk attendant. Attendant: “Hotel Serena. Reception. How may I help you?” Mr
ASEAN
Look at three dialogues between a guest and hotel staff. Circle the examples of introductions in the dialogues. Dialogue 1. Room Service: Good morning sir. My
CONVERSATION FOR SPECIFIC PURPOSES
Module
SASTRA INGGRIS
UNIVERSITAS BINA SARANA INFORMATIKA
JAKARTA
2018ACKNOWLEDGEMENT
The aim of this module is to provide a suitable module for our conversation specific purposes classroom sessions, in the 2017/2018 academic year in our study program. This course is expected to make the students understand the various terms in certain things (for example: travel, work, health) in English and active in speaking English. They are also expected to be familiar with those terms and can apply it in the real life. At the very first time, the students will learn about how to make reservation. More specifically, students learn task and its technical terms. Here, the dialogue is needed and practiced together or in pairs. The students get expressions used for talking about the topics. Listening to the lecturer and doing exercises. So, the students not only understand and comprehend about interacting with people in English but also they can speak English in their daily activities fluently.Jakarta, 11 September 2018
Unpris Yastanti M.Pd
TABLE OF CONTENTS
Cover Module .................................................................................................................. i
Acknowledgements ii
Table of Contents iii
Meeting 1 R 1
7 12 18Meeting 5 English for Entertainment R 23
2734
41
Meeting 11 English for Job Int 47
5259
63
76
Page
MEETING 1
RESERVATION
Taking a Reservation
FRONT DESK RECEPTIONIST
Crown Hotel, Lise speaking. How
can I help you?What date are you looking for?
How long will you be staying?
How many adults will be in the
room?I'm afraid we are booked that
weekend.There are only a few vacancies left.
We advise that you book in
advance during peak season.Will two double beds be enough?
Do you want a smoking or non-
smoking room?The dining room is open from 4 pm
until 10 pm.We have an indoor swimming pool
and sauna.We serve a continental breakfast.
Cable television is included, but
the movie channel is extra.Take Exit 8 off the highway and
you'll see us a few kilometers up on the left hand side.The rate I can give you is 99.54
with tax.We require a credit card number
for a deposit.G U E S T S
I'd like to make a reservation for next week.
Is it necessary to book ahead?
Do you charge extra for two beds?
How much is it for a cot?
Do you offer free breakfast?
Is there a restaurant in the hotel?
Do the rooms have refrigerators?
Do you do group bookings?
Is there an outdoor pool?
Do you have any cheaper rooms?
Reacting to difficult customers.
Working in the hospitality industry is all about being professional. If a customer is being unreasonable, or difficult, try not to take it personally. Don't react emotionally. Instead, try to resolve the situation by being professional and polite. Most situations can be resolved politely, and if they can't, politely ask the person to leave :)Learn the Hotel Vocabulary below!
Word part of speech Meaning Example Sentence adjoining rooms noun two hotel rooms with a door in the centreIf you want we can book your
parents in an adjoining room. amenities noun local facilities such as stores and restaurantsWe are located downtown, so
we are close to all of the amenities. attractions noun things for tourists to see and doThe zoo is our city's most
popular attraction for kids. baggage noun bags and suitcases packed with personal belongingsIf you need help with your
baggage we have a cart you can use.Bed and Breakfast
noun a home that offers a place to stay and a place to eatI can book you into a beautiful
Bed and Breakfast on the
lake. book verb arrange to stay in a hotel I can book your family in for the weekend of the seventh. check-in verb go to the front desk to receive keysYou can check-in anytime
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