[PDF] Business Email: Language Structure and Style





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Business Email: Language, Structure and Style

Published by: The Language Key Ltd

Business English Training Consultants in Hong Kong since 1994 http://www.languagekey.com enquiry@languagekey.com

Opening and Referencing ....................................................................................................... 1

Making Enquiries ................................................................................................................... 9

Informing and Notifying ....................................................................................................... 18

Replies to Requests .............................................................................................................. 27

Clarifying and Confirming ..................................................................................................... 37

Giving Advice and Making Suggestions ................................................................................ 44

Making Arrangements ......................................................................................................... 49

Addressing Problems and Mistakes ..................................................................................... 59

Confirming Orders and Prices .............................................................................................. 66

Closing ................................................................................................................................. 75

GENERAL BUSINESS WRITING SKILLS

Using the Right Tone ............................................................................................................ 79

Developing a Good Writing Style 1 ...................................................................................... 83

Developing a Good Writing Style 2 ...................................................................................... 88

Developing a Good Writing Style 3 ...................................................................................... 95

Writing in Plain English ...................................................................................................... 102

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Business Email: Language, Structure and Style

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