Even though millions of people know us by name we feel little is
Published: October 2017. 2. An idea formed by the landscape of southern. Sweden. We've come a long way since Ingvar Kamprad founded IKEA in 1943.
AVEC UN CHIFFRE DAFFAIRES DE 2693 MILLIARDS DEUROS
PLAISIR LE 19 OCTOBRE 2017. EN FY17*
© Inter IKEA Systems B.V. 2017 18535 AA-1951730-1
Inter IKEA Systems B.V. 2017. 18535. AA-1951730-1. Page 2. Page 3. FRANÇAIS. 4. 4. ????. Page 4. FRANÇAIS. 4. Avant d'utiliser l'appareil lire.
Rapport sommaire 2017 IKEA Canada
Les ventes de IKEA Canada ont poursuivi leur croissance durant l'exercice 2017* consolidant ainsi notre position de chef de file de la vie à la maison au
Avec 194% de parts de marché
https://www.ikea.com/fr/fr/files/pdf/f7/6c/f76cd4a6/ikeafrance_cp_parts-de-marche_-2017-_150218.pdf
Tarifs Vaisseau Convention de partenariat IKEA 2017
IKEA Strasbourg souhaite pour ses membres
underverk - ikea
If service work is carried out under guarantee this will not extend the guarantee period for the appliance. Which appliances are not covered by the. IKEA five
yearly summary fy17 - ikea
The financial year 2017 (referred to as FY17) of the IKEA Group. (Ingka Holding B.V. and its controlled entities) refers to the.
sustainability summary report fy17 - ikea
The financial year 2017 (referred to as FY17) of the. IKEA Group (Ingka Holding pdf). We combine the estimates to get a more rounded and reliable view.
LIFE AT HOME
Life at Home Report 2017. At IKEA we are guided by our vision to create a better everyday life for the many people. We believe that creating a better life.
CREATING A BETTER LIFE STARTS AT HOME
And life at home is what we know best.
PAGE 21
MAKING IKEA
MORE ACCESSIBLE
Customer by customer, product by product,
experience by experience, and market by market.PAGE 30
INGKA HOLDING B.V. AND ITS CONTROLLED ENTITIES
YEARLY SUMMARY FY17
TABLE OF CONTENTS
FINANCIAL PERFORMANCE
OUR FINANCIAL YEAR FY17
70GOVERNANCE, MANAGEMENT
& SUPERVISORY BOARDGOVERNANCE 80
LIFE AT HOME
HOME IS WHERE THE HEART IS
20A SMALL HOME FOR BIG HEARTS
22CO-CREATING NEEDS AND DREAMS
24PIONEERS ON THE HOMEFRONT
26INTRODUCTION
WHO WE ARE AND WHERE WE COME FROM
06FINDING OPPORTUNITIES IN CHANGE
- JESPER BRODIN,CEO 08
CLOSER TO OUR CUSTOMERS
- ALISTAIR DAVIDSON,CFO 12
AT A GLANCE FY17
16PEOPLE AND PLANET
WE BELIEVE IN PEOPLE
58BE YOURSELF AT IKEA
62A SUSTAINABLE FUTURE
64BECOMING MORE CONVENIENT
A MORE ACCESSIBLE IKEA FOR THE MANY
30A GREAT CUSTOMER EXPERIENCE
32FULFILLING OUR PROMISE
34THINKING OUTSIDE THE BOX
35MAKE ROOM FOR LIFE
38NEXT STOP: INDIA
40IKEA MEETS HYDERABAD
46CENTRES SNAPSHOT
50INVESTING IN THE FUTURE
52A BOOST TO OUR SERVICE OFFER
55NORTH
AMERICA
56Stores
6Pick-up and Order Points
8Store Distribution sites
8Customer Distribution sites
EUROPE
242Stores
15Pick-up and Order Points
16Store Distribution sites
18Customer Distribution sites
26Shopping Centres
ASIA 33Stores
3Pick-up and Order Points
5Store Distribution sites
3Shopping Centres
RUSSIA
14Stores
1Store Distribution site
14Shopping Centres
AUSTRALIA
10Stores
1Store Distribution site
355 IKEA
STORES
IN 29 IKEA
GROUPCOUNTRIES!
4 | INTRODUCTIONINTRODUCTION | 5
- YEARLY SUMMARY FY17INTRODUCTION
INTRODUCTION | 76 | INTRODUCTION
- INTRODUCTION -INGKA HOLDING B.V.
- WHO WE ARE AND WHEREWE COME FROM
EVERYONE WHO IS A PART
INGKA ING var KATODAY, WE CONNECT WITH
OUR GROWTH AND PROFITABILITY
WE HAVE THE FREEDOM
WE HAVE COME THIS FAR because we are curi-
"Our business idea is to offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."8 | INTRODUCTIONINTRODUCTION | 9
AN INTRODUCTION FROM JESPER
FINDING
OPPORTUNITIES
IN CHANGE
Each day, we are one step closer to making an even better everyday life for the many people. Never before have we seen the pace and scale of change in the world as we see today with new opportunities to interact and meet our customers.AS WE LEAVE A GOOD YEAR behind us, serving
shape what we do:1. HELPING THE MANY PEOPLE CREATE
A BETTER EVERYDAY LIFE AT HOME
2. MAKING IT MORE CONVENIENT
TO SHOP AT IKEA
"As the world becomes more crowded, and money and time, we have the passion and energy to bring solutions."10 | INTRODUCTIONINTRODUCTION | 11
3. BECOMING PEOPLE AND
PLANET POSITIVE
EVERY TIME WE MEET SOMEONE
, it is an oppor-Most things remain to be done
- what a glorious future.Jesper Brodin
President and CEO
"It's about making life at home as sustainable as possible, ensuring we use resources care- fully, securing people's fundamental human rights, and standing together with the many people as the world sometimes becomes more polarised."INTRODUCTION | 1312 | INTRODUCTION
A MESSAGE FROM ALISTAIR
CLOSER TO OUR CUSTOMERS
strength enables us to get there.THAT'S WHY I REFLECT
on our IKEA vision and . We have our success, and we achieve it because our co-work- future.It's about spotting opportunities, insights,
"Everyone who is part of IKEA has an interest in our success, and we achieve it because our co-workers play an integral role."14 | INTRODUCTIONINTRODUCTION | 15
as we consider what other investment routes weAs we continue to meet our customers where
Furthermore, we invested in the means to get our
sion. "We are enhancing our digital capabilities so that co-workers can offer customers a deeper understanding of all the products and services available, no matter where or how they reach us." closer to our customers - and bring our customers even closer to realising their needs and dreams."INTRODUCTION | 17
IKEA GROUP
INGKA HOLDING B.V. AND ITS
CONTROLLED ENTITIES
355 IKEA
STORES IN 29 IKEA
GROUP COUNTRIES
24 Pick-up and
Order Points in
12 coun-
tries, 43 Shopping Centres in 15 countries, 31 StoreDistribution sites in 18
countries and26 Customer
Distribution sites in
13 24.9%CORPORATE
INCOME TAX
ed to EUR 0.8- 24.9%21.6%
1.3 EUR 34.1
BILLION TOTAL
RETAIL SALES FY17
(32.9 BN IN FY16) 13.5 %.
3.8 %EUR 36.3
5 MARKETS
OFFER SOLAR
ENERGY SYSTEMS
TO CUSTOMERS
149,000
CO-WORKERS
134,400
Distribution: 9,100
Shopping Centres:
2,100Other: 3,400
110MILLION IKEA
FAMILY MEMBERS
30,000 new members
9,500PRODUCTS ACROSS
THE IKEA RANGE
IKEA range is renewed
2,500 817MILLION STORE
VISITS
460MILLION
SHOPPING
CENTRE VISITS
2.1BILLION
VISITS TO
IKEA.COM
137MILLION VISITS
TO THE
CATALOGUE
& STORE APPS EUR 2.5BILLION NET
PROFIT
49.2%FEMALE MANAGERS
our co-workers are women, as are 49%and 53% 3 1
EUR 1.8
BILLION TOTAL
FOOD TURNOVER
our restaurants, bistros,Swedish Food Markets,
100% OF
COTTON USED FOR
IKEA PRODUCTS
COMES FROM
MORESUSTAINABLE
SOURCES
285 MILLION
LED BULBS SOLD
750 000
AT A GLANCE
FY17 LIFE AT HOME | 1918 | LIFE AT HOMELIFE AT HOME | 19YEARLY SUMMARY FY17
LIFE AT HOME
LIFE AT HOME | 21
LIFE AT HOME
HOME IS WHERE THE HEART IS
We believe that creating a better life for the many people starts with a better life at home. That's why it's essential we know what life at home is really about, and whyLIFE AT HOME
Our customers and co-workers inspire us eve-
20 | LIFE AT HOME
- LIFE AT HOME IN CHINA -A SMALL HOME
FOR BIG HEARTS
Lei Sun is passionate about cooking. That's why she renovated her kitchen to give her more space to make delicious shared meals with her son.BUT THE REMARKABLE
thing is that Lei's home is and inspiration in her own apartment and make itThe space between the wall
cabinets creates a new home for the desk, and gives Lei's son the room to study.Behind the
black door are movable ALGOT shelving units and RÅSKOG utility carts, to store clothes.And behind the
curtains are open shelves with stor age boxes - fold ed clothes saves more space.Lei spends week- ends at home with her son, so she needed a new sleeping solution - the spare bed can be pulled out from under her own bed. "Cooking is my passion, that's why I chose to expand the kitchen area and build a cabi net storage system" says Lei. Placing kitchen utensils on the wall is a great way to free up coun ter space and keep the surfaces clean whilst cooking.LIFE AT HOME | 2322 | LIFE AT HOME
- LIFE AT HOME IN SPAIN -CO-CREATING NEEDS AND DREAMS
Raquel and Jaime love living in the centre of Madrid in their historic building, but space has always been an issue.THAT WAS UNTIL
the interior design team behindONCE WORK WAS COMPLETE
, the interior designRAQUEL AND JAIME'S DREAM HOME NOW SERVES AS ROOM SET INSPIRATION FOR SHOPPERS AT THE NEW ALCORCÓN STORE.RAQUEL AND JAIME ENJOY THE STYLISH SPACE-SAVING SOLUTIONS IN THEIR NEWLY REFURBISHED HOME.
24 | LIFE AT HOMELIFE AT HOME | 25
26 | LIFE AT HOMELIFE AT HOME | 27
AS PART OF OUR RESEARCH
BY LOOKING TO THE WAYS in which Home Pio-
IKEA LIFE AT HOME REPORT 2017
PIONEERS ON THE HOMEFRONT
Since 2014, we have published our annual IKEA Life at Home Report, and this year we wanted to go further than ever before. By using a new mix of research methodologies, we've pushed ourselves to get even closer to the heart of what makes a better life at home in the world today. "I think we all left a little bolder about the changes we wanted to make in our own homes."A HOME ON THE ROAD
a campsite as the sun went down, cooking one-pan The IKEA Life at Home Report 2017 is a collaboration between Inter IKEA Systems, IKEA of Sweden and IKEA Group - to read more about the report head to lifeathome.ikea.com "The stronger my sanctuary the moreI can reach out and be bold in my life."
, Home PioneerBEATING THE BATTLES
THE MYTH
OFMINIMALISM
I NEED
MY SPACE
How we negotiate
space and things in a shared homeIS ANYBODY
HOME? within the homeTHE (DIS)
CONNECTED
HOME ance around tech- THEDELIBER-
ATELYUNFINISHED
HOMEHow to have a
BECOMING MORE CONVENIENT | 2928 | BECOMING MORE CONVENIENTYEARLY SUMMARY FY17
BECOMING MORE
CONVENIENT
BECOMING MORE CONVENIENT - RETAIL | 3130 | RETAIL - BECOMING MORE CONVENIENTRETAIL
A MORE ACCESSIBLE IKEA FOR THE MANY
Growing a successful and sustainable business doesn't just happen overnight. That's why we take a long-term approach to all that we do - customer by customer, product by product, experience by experience, and market by market.THIS PERSPECTIVE IS EVEN MORE
important BECOMING MORE CONVENIENT - RETAIL | 3332 | RETAIL - BECOMING MORE CONVENIENTFROM SUPPORT TO SALES
IN IKEA RETAIL SWITZERLAND
, the Custom- workers have about the product range, and im- phone when both the customer and the productsquotesdbs_dbs1.pdfusesText_1[PDF] ikea reprise vaisselle septembre 2017
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