[PDF] Air France press office http://corporate.airfrance.com/en April 2011

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air France press office http://corporate.airfrance.com/en april 2011

Contents

paCking yOU BagS 3 a/ What you should and shouldn't put in your baggage 4

B/ and what do i do with Rex? 10

C/ Carriage of animal-based products 11

BROWSE ThE WEB anD TakE OFF

12 a/ Find the best fares on www.airfrance.fr 13

B/ Book, buy and change your ticket online 13

C/ Use e-services to make your time in the airport easy! 14 D/ Stay connected with your cellphone, around the clock, anywhere in the world 16

ChLOE anD jaCk aRE TRaVELLing WiTh aiR FRanCE

17 a/ Chloe is travelling alone on an air france flight 18 B/ jack is travelling accompanied on an air france flight 20

C/ The air France Family Service 21

aiR FRanCE anD aSSiSTanCE FOT DiSaBLED OR REDUCED MOBiLiTy paSSEngER 23
a/ assistance and advice, to organize travel under the best possible conditions 24 B/ Some tips to facilitate travel arrangements for disabled or reduced-mobility passengers 28 C/ Optimal travel conditions to ensure passenger comfort and safety 29

D/ passengers travelling with guide dogs 31

OnCE yOU'RE On BOaRD

32

Looking for in-flight entertainment?

33

EaRn aWaRD TiCkETS WiTh FLying BLUE

35

BEFORE, DURing, anD aFTER ThE FLighT

37
a/ Before the flight 38

B/ During the flight 39

C/ after the flight, during your stay 39

PACKING

PACKING YOU BAGS

B AG S y O U R A/ What you should and shouldn't put in your baggage Before anything else: take off any old baggage tags and clearly indicate your name and address on the inside and outside of each piece of hold baggage. To avoid overfilling the cabin baggage compartments, we recommend that you check in all your baggage and keep with you only fragile items (crockery, paintings, electronic equipment), valuables (money, iD papers, jewellery, cameras, etc.) and anything you may need during the flight.

Remember:

- some items are subject to specific regulations (lighters, matches, oils, etc.). For more precise information, contact your travel agent. - don't forget to carry with you any medicines you may need during the flight, al ong with the prescription. - read carefully the new security measures published concerning items which are forbidden in the cabin and transportation of liquids.

These new rules apply, whatever the destination, to all flights departing from and connecting via one

of the 27 European Union countries (including the French Overseas Departments and Territories), as well as on departure from a large number of other countries.

if you are carrying heavy (i.e. unit weight of over 32 kg) or bulky items, you need prior authorization,

so please point this out at the time of booking your flight.

Baggage and Weight

air France and kLM extended their hold baggage transport rules that already apply for passengers travelling between Europe and the United States and Canada to the rest of the network. The policy is in line with industry standards. CL A SSES OF TR AVEL

Air France

KLM long-haul cabin classes

Voyageur

Economy

(including

Economy Comfort)

premium Voyageur alizé

La premièreaffaires

Businesspremium affaires

Businesspremium EcoVoyageur

Economy

Air France

KLM short- and medium-haul cabin classesFlying Blue

Silver

, Gold,

Platinum

(Elite, Elite Plus)Allowance available startin g

1 April 2011

23 kg23 kg

23 kg

23 kg23 kg

32 kg
32 kg
32 kg
32 kg
32 kg

32 kg32 kg

Description

Checked baggage

Excess baggage charges (in euros on

departure from Europe) 1, 2

Zone 1Zone 2Zone 3Zone 4

2nd piece of baggage (when allowance = 1 pC)555575*100

per additional piece of baggage, in addition to the free allowance (excluding 2nd piece of baggage when allowance is 1pC : see above)

200200200200

Baggage > 23 kg & 32kg555575**100

Baggage > 32kg100200300300

Baggage > 158cm (total of 3 dimensions)2075300300

7575200200

2075200200

One (1) golf bag (max 23 kg)Free***Free***Free***Free*** animal in the baggage hold + container (max. 75 kg) animal travelling in the cabin + container (max. 6 kg)

2075200200

Transport of guide dogs for reduced mobility

passengers if the animal travels with the passenger

FreeFreeFreeFree

1 On flights departing from Brazil, a different excess rate applies, approved by the Brazilian government.

2 if a piece of baggage is subject to various excess rates, add up the

total charges applicable to this bag.

* /$55 except on flights to/from USa/ Canada: /$/CaD 55 until 31 May 2011, then /$/CaD 75 as from 1st june 2011.

** /$55 except on flights to/from USa/Canada: /$/CaD 100 until 31 May 2011, then /$/CaD 75 as from 1st june 2011.

*** only on flights operated by air France or kLM. On more than 50 long-haul routes, customers travelling in the Voyageur (aF) or Economy (kL) cabins will be able to check in a second bag free of charge. a 20% discount on excess baggage charges is offered to customers who check in online (e.g.: 44 instead of 55 / 160 instead of 200)

Excess weight, a surcharge per geographic area

a/ French domestic flights (excluding to/from Corsica where the “weight" concept still applies) and

the netherlands b/ aF intra-Caribbean flights (regional network between Cay / FDF / pTp / Mia / SDQ / pap) a/ Medium-haul: intra-Europe, between Europe and north africa (algeria, Morocco, Tunisia), between

Europe and israel

b/ French Overseas Departments flights (FDF / pTp / Cay / RUn) and Metropolitan France c/ aF legs: SCL-BUE, Bkk-han/Sgn a/ to/from USa/Canada b/ Flights between Europe and Middle East (Bahrain, Egypt, iran, iraq, jordan, kuwait, Lebanon, Libya, Oman, Qatar, Saudi arabia, Syria, United arab Emirates, yemen) MISC. - Code-share flights: the baggage allowance indicated on the ticket or itinerary receipt applies. - infants under the age of 2: 10 kg baggage allowance and free transport of a stroller and a cabin bag. - Reduced-mobility passengers: free transport of their equipment and one additional bag.

- animals: only cats and dogs are accepted in the cabin or the hold. Their transport is not included in

the baggage allowance and a set sum is charged. - Other sports equipment (diving equipment, skis, surfboards, etc.) Calculate your baggage allowance precisely at www.airfrance.com The air France website calculates your baggage allowance very precisely in accordance with your destination, your class of travel and, if you are a member, your Flying Blue status. it is also possible to purchase excess baggage allowance online, between 30 hours before departure and the latest check-in time, at www.airfrance.fr. a discount of 30% (compared with the price charged at the airport) is applied on all destinations subject to the weight concept. a discount of 20% is applied on all destinations subject to the piece concept. how does it work? When passengers check in online, their baggage allowance is displayed. This takes into account their destination (which determines the number or weight of bags transported free of charge) and their class of transport. Over and above this set amount, the passenger can purchase an additional baggage allowance in just a few clicks and benefit from a discount off excess baggage charges. passengers choose the number of kilos they wish to purchase (in multiples of 5 kilos up to 50 kilos maximum). The price including the 30% discount is displayed instantly and compared to the price they would have paid at the airport. passengers choose the number of additional bags they wish to purchase. This additional allowance is sold at a 20% discount compared with the price charged at the airport. payment is online, by credit card only. passengers scan and then print their receipt showing the details of their purchase and the flights concerned (the purchase of an additional baggage allowance is nominative and non-refundable).

This information is sent simultaneously to the passenger's reservation file and to staff in charge of

baggage check-in.

at the airport, passengers go directly to the baggage drop-off counter with their printed-out boarding

card to check in their baggage.

at the time of purchase, members of the Flying Blue Silver, gold or platinum frequent flyer programme

are immediately recognized if they have given their card number. They automatically benefit from an additional baggage allowance.

Sports equipment

Sports equipment must be declared at the time of reservation. Sports equipment (diving gear, bicycles, surfboards ('107 cm), skis) is included in the baggage allowance.

For the carriage of any other specific item, customers should contact the Air France Cargo

Department at +338 20 057 057 (0.12 euros per min. inc. tax).

For the carriage of any other specific item, customers should contact the Air France Cargo

Department at +338 20 057 057 (0.12 euros per min. inc. tax). Golf bags are accep- ted as hold baggage.

Golf bags are

transported totally free of charge regardless of the number or weight of checked baggage (limited to one bag per person with a maxi- mum additional weight of 23 kg) on flights operated by AIR

FRANCE KLM only.

To best prepare

your bicycle for travel in the hold, you should: - remove or fold in the pedals, - take off the front wheel and fix it to the frame, - fix the handlebars sideways (parallel to the frame), - place your bicycle in a protective container (box, rigid plastic).

Special

boxes can be bought from the check-in counter for packing bicycles.

Windsurf (mast in-

cluded) or long board measuring no more than 3 m may be accep- ted in the hold for an additional sum.

Surfboards

must be adequa- tely protected.

Air France

has no specially designed cover or box for transporting surfboards.

Cabin baggage

aall items considered to be dangerous (weapons, knives, scissors, razor blades, nail-cutters, etc.) will be removed at the security checkpoints. Make sure you have a sealable transparent plastic bag (similar to a freezer bag) with a capacity of one litre (22cm x 20cm maximum). Only one such bag is authorized per passenger. put all your liquids and similar products in the bag. Each container must hold no more than 100 ml. all other larger containers must be suitably packed in your hold baggage. air France offers travel kits suitable for carrying liquids in the cabin and compliant with security restrictions on its Baggage and Leatherwear website: eshopping.airfrance.fr.

This new regulation is applicable to all destinations and on all flights departing from and connecting

via the 27 European Union countries (including the French Overseas Departments and Territories) as well as on departure from a large number of other countries. The following items are also considered as liquids: gels, creams, pastes, lotions and the contents of pressurized containers such as: toothpaste, hair gel, drinks, soups, cordials, perfumes, shaving cream, sprays and any other item of similar consistency. Only one piece of baggage is allowed in the cabin, whose weight and total dimensions must not exceed: - 12 kg, - 55x35x25 cm. These dimensions include the wheels and handles. Furthermore, passengers can take one accessory with them in the cabin such as a handbag, a laptop or a camera.

Voyageur cabins:

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