[PDF] 911 call response

The best and fastest way to get a response to your emergency is to patiently answer all the questions the call-taker asks you. We understand that it can be  Autres questions
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  • How does 911 respond?

    What happens when you call 911? Many 911 call centers follow protocols that guide callers through a sequence of questions to quickly obtain information necessary for dispatching the right responders to the right location. Call-takers may also provide instructions about what to do until help arrives.

  • What are the 911 answers called?

    In some Public Safety Answering Points (PSAPs)—also called Emergency Communication Centers (ECCs)—telecommunicators receive, process and dispatch requests for help, while in others they are responsible for just one step in the process, such as dispatching first responders to the location of the incident.

  • What does 911 say when they pickup the phone?

    The first thing that the operator says when you dial 911 is typically "911, what is your emergency?". Varies by jurisdiction. Many places state the name of their 911 center or department if they are split up into separate call centers.
  • If you do hang up, a dispatcher will call you back to make sure you're not experiencing a true emergency. “When someone accidentally calls 911, it is our job to assume an issue requires a response until we know otherwise,” explains 911 Division Manager Brooke Hazlett.
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